Customer complaint handling
Customer complaint handling | first response to rebuilt trust
A late delivery, a specification misunderstanding, a fault after installation. The sales person is in the firing line, and handling varies by person. Sales Innovation Salon covers not only how to apologise but how to rebuild the relationship. STEP01 gives a structural understanding of what the customer is angry about, turning fact-checking and first response into a defined order. STEP02 separates emotion from demands about terms. We are happy to work from your own past cases.
基本情報
■For: companies improving customer complaint handling ■Who it is for: sellers owning customer relationships, field service, support staff ■Curriculum: STEP01 mindset and basics / STEP02 the playbook that maximises win rate / STEP03 reproducing and embedding it ■Highlights: first response order, establishing facts, preventive measures, recovery ■Format: weekly sessions over 3 months with our methodology specialists ■Pricing: B2B 1,200,000 JPY per person (ex tax); one-to-one and group plans separate
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
型番・ブランド名
SIS-EN-0142
用途／実績例
・When delivery and quality issues come in through sales ・When post-installation complaints split between sales and support ・When complaint handling varies widely from person to person ・When you want the response process written into a manual ・When a slow response has escalated into a second complaint ・When information moves slowly between operations and sales
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取り扱い会社
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。