Telephone handling training
Telephone handling training | calls that lead to a next step
You brace yourself when the phone rings, or you are off the line within minutes. The telephone still decides both the impression of a company and the chance of a meeting, in a few dozen seconds. This training covers announcing yourself, transfers, taking a message and the callback, through to purpose and appointment setting on an outbound call. STEP01 makes clear who you call and why; STEP02 questioning and objection handling are reshaped for a short call. STEP03 reproduces the handling playbook.
基本情報
■For: companies looking for telephone handling sales training ■Content: STEP01 mindset and research / STEP02 questioning and objection handling in a short call / STEP03 rolling the playbook out internally ■Format: weekly sessions over 3 months, led by sales know-how specialists ■Pricing: B2B 1,200,000 JPY per person, ex tax. Group and 1-on-1 plans quoted ■Exercises: role plays covering inbound, outbound, transfers, callbacks and messages ■Other: takes participants as far as coaching new joiners on calls
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
型番・ブランド名
SIS-EN-0587
用途／実績例
・When you want better first-line handling on switchboard and enquiry lines ・When inside sales does outbound calling and appointment setting ・When you want a message and callback turned into a meeting ・When new graduates and part-time staff face their first calls ・When you must receive a call that starts as a complaint ・When you want consistent call quality across every site ・When you want appointments confirmed and reminded the day before ・When the person being asked for is unavailable
カタログ（1）
カタログをまとめてダウンロード
取り扱い会社
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。