Renewal and upsell training
Customer success sales training | renewals and upsell from CS
Support enquiries are handled well. Even so, customers churn at renewal and additional proposals are left to sales. Sales Innovation Salon develops your team's ability to sell. STEP01 covers buyer psychology and preparation, finding the line between satisfaction and departure in usage data. STEP02 covers questioning, presentation structure, objection handling and closing, turning onboarding and renewal calls into proposal opportunities. Weekly lessons over 3 months. Know-how stays in the building.
基本情報
■For: sales training for customer success ■Who it is for: customer success staff, support leads, CS teams owning renewals and upsell, SaaS owners ■Curriculum: STEP01 mindset, buyer psychology and preparation / STEP02 questioning, presentation, objection handling, closing / STEP03 embedding it in-house ■Format: weekly lessons over 3 months with a know-how specialist ■Pricing: B2B 1,200,000 JPY per person (excl. tax) ■Options: group and 1-on-1 plans are also available
価格情報
B2B plan: 1,200,000 JPY per person (excluding tax), weekly sessions over 3 months. Three participants is 3,600,000 JPY, developing three in-house sales instructors. Individual 1-on-1 and group plans available.
納期
型番・ブランド名
SIS-EN-0748
用途／実績例
・When you want cancellation raised in a renewal call handled well ・When you want onboarding calls to start adoption and upsell ・When you want proposals designed from usage data to cut churn ・When you want the sales and CS split to stop stalling proposals ・When you want support developed into a revenue-facing function
カタログ（1）
カタログをまとめてダウンロード
取り扱い会社
アカメディアは、「クリエイティブ × テクノロジー」を柱に、 各領域の専門アソシエイツが集うプロフェッショナル集団です。 商品やサービスの企画・制作から発信まで一貫して手がけ、 未来型の価値体験を日本から届けています。