Case Study of AI Implementation | Reduction of Labor Costs in Customer Support
Achieve 24/7 support with AI-powered automated responses! You can reduce labor costs.
Here are examples of utilizing generative AI in customer support. By leveraging AI, we can reduce the costs of responding to foreign customers through multilingual support. Additionally, automating frequently asked inquiries significantly cuts down on operator workload, enabling a reduction in human resource costs. There are successful cases where initial responses were automated using voice bots, completing about 80% of inquiries through the bot and achieving a response rate of over 90%. 【Utilization Details】 ■ Achieving 24/7 support through AI-driven automated responses, reducing labor costs ■ Lowering the costs of responding to foreign customers through multilingual support ■ Automating frequently asked inquiries, significantly reducing operator workload ■ Streamlining the process by escalating only complex inquiries to humans *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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【Success Case】 ■ Zaimax - Automated initial responses with a voice bot, completing about 80% of inquiries with the bot - Achieved a response rate of over 90%, significantly reducing the burden on operators *For more details, please download the PDF or feel free to contact us.
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IceMiley Inc. is a company that proposes appropriate solutions to solve various challenges faced by businesses through AI. Our job is to connect companies that want to develop and sell AI products with those that want to implement AI and achieve digital transformation, bringing smiles to both sides. Additionally, we operate one of the largest portal media in the country that introduces suitable AI products for companies, referencing numerous implementation and utilization case studies.
