Introducing an investigation of configuration differences during version upgrades using Microsoft 365 Copilot!

This article introduces the method of using Microsoft 365 Copilot to investigate the changes in configuration items between the existing version and the new version when I was responsible for upgrading the application server in my work. Since covering everything manually takes time, I attempted to utilize generative AI to investigate the changes. It discusses strategies for narrowing down the prompts to obtain the desired answers, as well as the challenges posed by hallucinations and output variability in generative AI. As countermeasures for output variability, I introduce strategies such as presenting the premises in the same format each time, clearly outlining the requests in bullet points, specifying the response format, and not asking for too much at once. I believe that using generative AI as an entry point for investigation, while leaving the final judgment, such as fact-checking the output results, to humans is the best approach. *For more details on the blog, you can view it through the related links. Please feel free to contact us for more information.*

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