Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the procurement and stockpiling of EOSL parts as well as quality inspection capabilities. We stock sufficient quantities and quality of maintenance replacement parts to generously deploy them in preparation for hardware failures covered by maintenance contracts.

ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our clients. We are committed to establishing a higher quality service and product delivery system, striving to improve customer satisfaction, and providing services that ensure safety and security with thorough information security measures.

Inspection and Maintenance Service Technology for EOSL Parts We are facing many technical and engineering challenges to supply EOSL parts without relying on manufacturers. We are committed to building high quality through technology and inheritance, handling precision electronic components, and establishing systems and facilities to ensure stable quality while accumulating knowledge.

Quality Control of Individual Parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and implemented inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.

The equipment information and maintenance registration information provided by customers for estimate requests are treated as confidential information. We inquire about inventory not only by model and product name but also at the part number and type number level to allocate maintenance parts. The accuracy of the registration information supports a high initial recovery rate during failures.

Even during the pandemic, we handle meetings remotely. We will also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We will carefully address details such as the deployment methods of parts, the units for bringing in equipment, access to and from the data center, and the reporting methods for maintenance work, building individual flows. This enhances the quality of our services and reduces the operational burden on the systems.

Establish a rich inventory of stock and generously equip spare parts in preparation for emergencies. A plentiful stockpile enhances trust in maintenance services.

In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.

Based in a lab environment, we are working to improve the initial recovery rate from failures and expand the maintenance target devices by conducting pre-rehearsals as verification tests for replacement procedures and hardware combinations in critical system maintenance.