Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the capability for procurement, stockpiling, and quality inspection of EOSL parts. We stock a sufficient quantity and quality of maintenance replacement parts to prepare for hardware failures covered by maintenance contracts, and we will deploy them generously.

ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our customers. We are committed to establishing a higher quality service and product provision system, striving to improve customer satisfaction, and providing services that ensure safety and security with thorough information security measures.

Inspection and Maintenance Service Technology for EOSL Parts In order to supply EOSL parts without relying on manufacturers, we are facing many technical and engineering challenges. We are committed to building high quality through technology and inheritance, as well as handling precision electronic components with equipment and systems, striving to provide stable quality and accumulate knowledge.

Quality control of individual parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part numbers, versions, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and introduced inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.

The equipment information and maintenance registration information provided by customers for quotation requests are treated as confidential information. We check inventory not only by model and product name but also at the part number and type number level, and allocate maintenance parts accordingly. The accuracy of the registration information supports a high initial recovery rate during failures.

Even during the pandemic, we handle meetings remotely. We also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We carefully address details such as the method of deploying parts, the unit of delivery, access to and from the data center, and the reporting of maintenance work, constructing individual flows. This enhances the quality of our services and reduces the operational burden on the systems.

Establish a rich inventory of stock and generously provide replacement parts in preparation for any issues. A plentiful supply enhances trust in maintenance services.

In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.

We have also equipped inspection facilities for network devices, and we will promptly conduct inspections for main unit replacements, as well as assess port status and deterioration.