[No need to ask for location] Zero stress for complaints Call Point
No need to ask 'Where is the location?' As soon as the call comes in, local video and remote screens will open, protecting you from the barrage of complaints during the initial response.
"Call Point" is an AI first-response system that frees operators, who are constantly dealing with complaints, from "location-specific pressure" and "the complexity of system operations." The moment a call comes in, the screen displays the answer indicating which parking lot and which payment machine it is. 【Features for On-Site Personnel】 - No need to ask for location With auto phone and QR integration, the property and equipment are automatically identified in 0 seconds as soon as the call is received. You will no longer have to ask, "Please read the number on the sign," and risk getting scolded. - Remote operation with one click A link to "camera footage" and "remote operation tools" pops up on the incoming call screen. The hassle of entering ID/PASS and logging in on a separate screen is eliminated. - AI as a buffer The AI handles the initial report of complaints and requests. You can start addressing the issue in the "resolution" phase after reviewing the summarized text. No large-scale construction or complex setups are necessary. Simply affixing a QR sticker to existing signs will dramatically improve your work environment.
basic information
1. System Architecture Delivery Method: Cloud-based (SaaS) Engine: High-precision Natural Language Processing (NLP) engine + Text-to-Speech (TTS) engine Dialogue Logic: Scenario-based + Flexible dialogue responses using Generative AI (Hybrid type) 2. Network and Communication Specifications Supported Lines: 4G/5G, Wi-Fi, Wired LAN Protocols: HTTPS (TLS 1.2 or higher), WebRTC / SIP (Voice Real-time Communication) Location Identification Method: QR code integration, integration with dedicated phones (e.g., Lucatel), integration with dedicated IP terminals (linking to site ID), Caller ID mapping *GPS satellites are not used; location is identified by linking to pre-registered site information 3. Security and Reliability Authentication Features: Login ID/password authentication, permission management (Administrator/Operator) Data Protection: Encryption of communications, regular backups Redundancy: Redundant configuration using cloud servers on AWS (domestic/Tokyo region), basic health monitoring
Price range
P1
Delivery Time
OTHER
Model number/Brand name
Call Point System
Applications/Examples of results
1. Address-ambiguous coin parking support Even in places without landmarks, the system has pinpointed the location, allowing for immediate response without map searches. 2. Trouble with the gate not opening By simply pressing a button on the screen once, you can transition to the camera confirmation and gate opening screen. It can be opened immediately without delay. 3. Continuous calls during busy periods The AI organizes and texts the requirements, allowing you to prepare mentally before answering the phone, enabling a calm response. 【Q&A】 Q: I am using multiple systems; can they be integrated? A: Yes. If it is a web-based system, you can achieve one-click integration by simply registering the URL. Q: Can I trust the AI's notes? A: It transcribes and summarizes the conversation content in real-time, eliminating the risk of missing information and the hassle of taking notes.
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Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
