AI Call Center System for Parking Lots and Bicycle Parking | CallPoint
Automate parking lot inquiries! A one-month free trial is currently available.
Incoming calls from Auto Phone/QR Call are initially received by an AI operator 24/7. Upon receiving a call, the property and equipment are automatically identified, and the details are summarized and notified to the management screen. The operator can respond from a "well-organized state of location and purpose," which shortens the hearing time and achieves a balance between reducing operational costs and maintaining response quality. Important URLs for property management, remote control, IP cameras, etc., can also be displayed with one click, accelerating on-site responses.
basic information
- Reception channels: Auto phone / QR call - Primary reception via AI voice dialogue (no need for IVR number push) - Automatic identification of properties and equipment upon incoming call (reducing the hassle of location confirmation) - Transcription and summarization of reception content, notification to management screen - Classification and triage of inquiries (segmentation and routing based on content) - Trend analysis on the dashboard (by property, by time period, etc.) - Register related URLs for property management / remote control / IP cameras, and display with one click
Price information
Negotiable
Delivery Time
Model number/Brand name
Call Point (Parking)
Applications/Examples of results
Coin parking/bicycle parking payment machine troubles, gate/lock plate abnormalities, usage instructions, and handling of calls during nighttime and holidays. In a situation where it takes time to confirm locations, securing personnel for late-night responses is difficult, and issues such as operator workload and harassment leading to employee turnover are present, we will improve operations by automating initial reception and reducing response times.
Detailed information
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Incoming calls from the auto phone/QR call are initially handled by AI. The property is automatically identified at the moment of the call, allowing the operator to start addressing the issue from the resolution phase.
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Check the transcription, summary, and classification of reception details on the management screen. You can centrally manage the status of responses, including past history.
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Register important URLs such as property information, remote control, and IP cameras, and access the necessary screens with one click. This reduces the hassle of searching, logging in, and switching screens.
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You can visualize incoming call trends on the dashboard and use it for operational improvements (staff allocation, FAQ development, and identifying issues by property).
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| Model number | overview |
|---|---|
| Lukatel CML-200 | Auto phone terminal for parking lots and bicycle parking areas. Simply lifting the receiver connects directly to the call center, automatically identifying the caller's location by the phone number of the terminal. It works in conjunction with Call Point to reduce the hassle of location verification. |
| Intercom CIT-200 | Robust intercom terminal. It provides a call interface tailored to the installation environment and can be combined with Call Point to streamline the inquiry process on-site. |
| Intercom Slim CIT-25S | A slim intercom designed for space-saving installation. It is easy to introduce even in limited spaces and standardizes inquiries on-site. |
| Telehub KWT-65 | Peripheral devices that support the connection and operation of on-site calls (selected based on the operational configuration). We will optimize the configuration during the introduction of the Call Point to match the existing environment. |
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Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
