Customer Satisfaction Survey: Utilization of SMS Surveys
Analyze the data obtained from the survey distribution! We will create fans of the service.
After our call with the customer, we will send a customer satisfaction survey via SMS. Customers will be asked to rate their likelihood of recommending us to others on a scale of 0 to 10, and we will calculate a score. They can also provide reasons for their ratings in text format and answer optional questions we have set. By analyzing the data obtained from the survey distribution, we aim to enhance customer experience value and improve service quality, thereby increasing customer loyalty and creating fans of our service, which will enhance LTV. 【Survey Flow】 ■ Operator makes a call to the customer ■ Request for survey response before ending the call ■ Immediate survey email sent from a dedicated system after the call ends ■ (Customer) Responds to the survey ■ Data is analyzed and feedback is provided to the operator *For more details, please download the PDF or feel free to contact us.
basic information
For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Example Questions】 ■ Did you want to use this facility again? ■ How was the instructor's response? ■ Are there any genres you are interested in? ■ Is the usage fee reasonable? ■ If there are any campaigns, would you be eager to try them? * Questions can be freely modified or added. * For more details, please download the PDF or feel free to contact us.
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Engine Co., Ltd. offers the inside sales support service 'PROBiZZ' to structurally solve sales challenges for companies. Aiming to streamline the sales process and maximize results, customization tailored to corporate needs is possible. An experienced dedicated team handles everything from creating target lists to outreach and setting up business meetings. Through data-driven strategy design and KPI management, continuous improvement and reproducibility of results are achieved. Additionally, we support the visualization and analysis of sales activities by utilizing the latest tools and technologies. With a proven track record across various industries, we provide services backed by reliability and performance. Engine Co., Ltd. offers a new standard of sales support that realizes the "systematization" of sales and the "reproducibility" of results.
