20 Uses of 『PROBiZZ』 - 12. Maintenance Service Provision Edition

Streamlining and standardizing a wide range of maintenance operations, from regular maintenance to emergency response.

In companies responsible for maintenance operations, acquiring regular contracts and ensuring stable orders for one-time requests are important challenges. 'PROBiZZ' is a sales support service that creates opportunities for contract renewals and new replacement proposals. By approaching customers based on inspection and repair history, it ensures that proposal timing is not missed and leads to business negotiations. Along with managing the schedule for regular visits, it systematically supports everything from information gathering to proposal preparation. Additionally, it strengthens collaboration between sales and service teams, promoting cross-selling and upselling by utilizing response history. By moving away from person-dependent responses, it enhances the reproducibility of sales through the accumulation of knowledge and standardization of operations. As a result, it can simultaneously improve maintenance contract rates and maximize service unit prices.

basic information

PROBiZZ is a supportive service that helps maximize sales opportunities for companies providing maintenance services. By designing an approach based on inspection and maintenance history, it ensures that the right timing for updates and re-proposals is not missed. It collects and analyzes information that could trigger sales, such as equipment aging and changes in the usage environment. It systematizes follow-up tasks, which are often left to individual representatives, enabling consistent contact maintenance without omissions. By strengthening collaboration between service delivery sites and sales departments, it improves immediate information sharing and proposal speed. Additionally, it has the significant advantage of being able to build a flexible system that can withstand emergency responses and busy periods. This enables the growth of a maintenance business that balances profitability and sustainability. [Key Points] ■ Timely proposals utilizing maintenance history ■ Improved proposal accuracy through strengthened collaboration between sales and field operations ■ Establishment of a system that accommodates both regular and urgent projects