PROBiZZ Compatibility Comparison 19. Chatbot Customer Service Flow Design

Support real-time lead generation for site visitors through the chatbot service of "PROBiZZ."

At "PROBiZZ," we design and provide website customer service flows utilizing chatbots. We achieve real-time information provision and inquiry guidance through an interactive approach based on user behavior. We can smoothly handle FAQ responses, document guidance, and form input assistance, establishing a system to prevent drop-offs. Our design allows for timely engagement, resulting in a higher response rate compared to traditional static forms. All chat content is logged, making it useful for subsequent sales activities. During implementation, we support scenario design based on industry characteristics and product information. As a channel that responds immediately to visitors' "what I want to know now," we can expect a high lead acquisition effect.

basic information

"PROBiZZ" builds a chatbot pathway to establish real-time connections with site visitors. It can respond accurately not only through automated replies but also through dialogue design based on the purpose of implementation and industry knowledge. Trigger settings can be configured based on visitors' page viewing history and time spent on the site, allowing for engagement at the optimal moment. It is designed to enable form submissions and material requests within the chat, directly contributing to improved conversion rates. The content of the interactions obtained can be utilized as shared data with the sales department. During implementation, support for scenario building and KPI design through hearings is also available. As a real-time customer service channel, it contributes to the continuous relationship building with often neglected potential customers. [Key Points] - Chat display according to visitor behavior - Completion of material requests and inquiries within the conversation - Accumulation of conversation logs that can be utilized for sales collaboration