What is the difference between inside sales and telemarketing?

We will organize and introduce the essential differences between inside sales and telemarketing, as well as the support scope of "PROBiZZ."

"PROBiZZ" designs support based on a correct understanding of the differences between inside sales and telemarketing. Telemarketing primarily focuses on one-way outbound methods aimed at short-term appointment acquisition. Inside sales is a continuous activity that leads to business negotiations through hearing customer issues and building relationships. At "PROBiZZ," we emphasize designing not just simple calls, but also assessing the customer's level of consideration. Our talk scripts and list designs incorporate strategies on "who, why, and what" to communicate. We can clearly establish role division and phase design throughout the process from initial contact to order acquisition. Utilizing voice data and negotiation logs in a PDCA system continuously improves the quality of operations, which is also a strength. The essence of "PROBiZZ" lies in creating a system that connects sales activities not as isolated points, but as a continuous line.

basic information

"PROBiZZ" organizes the differences between telemarketing and inside sales, providing optimal operations for each. With a track record of supporting over 500 companies, we possess know-how to differentiate based on industry and target characteristics. Unlike the typical telemarketing approach of "more calls mean more success," we emphasize "high-quality conversations." We design everything from hearing items, response analysis, to reminder design according to each company's sales structure and KGI. Our support features not just simple script provision but also the structuring of conversations that directly lead to results. Approaches and nurturing scenarios for each customer phase can be consistently designed and operated. An important distinction is that our system measures effectiveness not by "number of calls" but by "conversion rates and order rates." "PROBiZZ" is the ideal partner for companies looking to shift their sales methods from quantity to quality. 【Key Points】 ■ Ability to shift sales methods from quantity to quality ■ Processes established for building long-term relationships with customers ■ Achieving results that go beyond mere calls