Techniques for Enhancing Telemarketing Results with Talk Scripts
The results-driven script operation technique of 'PROBiZZ' that continues to evolve through practice and improvement.
PROBiZZ" is a telemarketing support service that continuously builds, operates, and improves talk scripts that directly lead to results. The scripts are not templates; they are individually optimized according to the product, target, and industry. In the initial stage, they are designed based on hypotheses, but improvements based on real data are possible by analyzing call content weekly. The design is clearly defined not only in terms of "how to speak" but also "to whom," "in what order," and "what to ask." The talk content continues to evolve by back-calculating from keywords extracted by AI and actual negotiation patterns. A system is also in place to visualize how the scripts contribute to sales through KPI design based on KGI. Feedback from the field is immediately reflected, allowing for flexible and speedy responses according to the situation. "PROBiZZ" is seriously committed to "enhancing sales results through the power of scripts.
basic information
"PROBiZZ" positions the script itself as "the most crucial factor that influences sales outcomes." In the initial design, it customizes by combining industry-specific components based on industry type, products, and anticipated challenges. Actual call content is recorded and transcribed in full, allowing for quantitative analysis of deal conversion, reasons for rejection, and keywords of interest. This enables the numerical visualization of aspects such as "the order of speaking," "responses," and "decision-maker reaction trends." Weekly script revisions are led by the director, who collaborates with the field to implement improvements directly linked to results. Based on KPIs tied to KGI, it allows for a structured verification of "which talks contribute to results." The system is designed so that anyone can speak with the same quality without personalizing it, ensuring stable operations. "PROBiZZ" systematically manages the PDCA of scripts, making it possible to reproduce results through "design" rather than "luck." [Key Points] ■ A precise script improvement system based on actual calls ■ Design of structure and phrasing calculated for deal conversion ■ A system that enables everyone to achieve results
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Engine Co., Ltd. offers the inside sales support service 'PROBiZZ' to structurally solve sales challenges for companies. Aiming to streamline the sales process and maximize results, customization tailored to corporate needs is possible. An experienced dedicated team handles everything from creating target lists to outreach and setting up business meetings. Through data-driven strategy design and KPI management, continuous improvement and reproducibility of results are achieved. Additionally, we support the visualization and analysis of sales activities by utilizing the latest tools and technologies. With a proven track record across various industries, we provide services backed by reliability and performance. Engine Co., Ltd. offers a new standard of sales support that realizes the "systematization" of sales and the "reproducibility" of results.
