Best Practices for Achieving Telemarketing Objectives through Digital Methods
Introducing methods to dramatically improve the conversion rate of telemarketing into business negotiations through purpose design connected to results and systematization with digital support.
**Benefits** - The purpose and evaluation criteria of telemarketing become clear. - A structural design that increases the conversion rate to business negotiations can be established. - Visualization of KPIs and operations accelerates improvement in results. 'PROBiZZ' is a service that transforms traditional telemarketing operations from mere "number gathering" to "designing business negotiation creation." By clarifying the purpose of phone approaches and meticulously designing and measuring KPIs such as connection rates, interest generation rates, and conversion rates to business negotiations, results can be quantitatively improved. Additionally, by analyzing voice logs and scripts, we scientifically derive talks that directly lead to results. Furthermore, by visualizing and sharing successful knowledge digitally, we can prevent individualization while raising the overall performance of sales. The greatest feature is that it can be used organizationally as a process that generates business negotiations, not just limited to "telemarketing = appointment acquisition." 'PROBiZZ' strategically redefines telemarketing as a starting point for sales and connects it to highly accurate results.
basic information
In order to achieve results in telemarketing, it is essential to have a clear purpose design and the operation of KPIs aligned with that purpose. 'PROBiZZ' enables you to clarify "why you are doing telemarketing" and break down the process from initial contact to business negotiations into numerical designs. As a result, it allows you to move beyond merely securing appointments and create business negotiations that lead to outcomes. Additionally, by analyzing voice logs and actual scripts, it is possible to accumulate and develop reproducible sales talks in the field. A key strength is that it enables knowledge-driven organizational sales that do not depend on individual representatives. 'PROBiZZ' supports the maximization of telemarketing results by correctly linking sales objectives and means. 【Strengths and Features】 ■ Optimizes the purpose of telemarketing and negotiation rates with numerical data ■ Visualizes and analyzes results using voice logs and scripts ■ Achieves a knowledge-based operation that is not dependent on individuals
Price information
For those who feel that 'we are doing telemarketing, but the results are not following' and 'the objectives are unclear, making it difficult to design KPIs.' At 'PROBiZZ,' we provide methods to clarify the objectives of telemarketing and enable the digital operation of processes and knowledge that lead to business negotiations. Please check the overall picture in the materials first.
Delivery Time
Applications/Examples of results
- A company with an ambiguous purpose for telemarketing clarified three indicators: connection rate, interest generation rate, and appointment conversion rate, standardizing evaluation metrics to double overall results. - A field where the appointment rate was declining due to variability in talks improved the appointment conversion rate by analyzing and enhancing voice logs and scripts, achieving a 1.6 times increase. - A telemarketing system was established that allows even new operators to achieve results by sharing scripts, enabling a quick ramp-up in a short period.
