[AI Help Desk] NEC Communication DX Support Service
The only solution to approach "tacit knowledge."
―An AI Help Desk that Ensures Solutions through Collaboration between Humans and AI― Most of the business knowledge is referred to as "tacit knowledge." By operating a cycle of automatic conversion of tacit knowledge into explicit knowledge through AI, human handling of tacit knowledge, and formalizing tacit knowledge, we will expand such "tacit knowledge" and achieve true knowledge management.
basic information
Humans are an essential element in mastering AI. The specialized personnel of the NEC Group provide comprehensive support from before implementation, creating a system that allows continuous improvement cycles for on-site usage. ▼ Real-time self-resolution - AI provides instant answers 24/7 (zero waiting time) - Easily ask questions on Teams, significantly reducing research time - Ensure resolution and focus on core business ▼ Liberation from inquiry tasks - AI automates routine inquiries - AI learns from response history, automatically creating and maintaining knowledge freshness.
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NEC VALWAY Corporation is a company within the NEC Group that provides business support services to enrich your work. As a business creation-oriented "DX Outsourcer," we respond to societal challenges with solutions that integrate expertise (people) and technology. Utilizing the indispensable know-how of ICT/AI for DX unique to the NEC Group, we will continue to refine the assets that serve as methods and means toward realizing smarter systems and will not cease our efforts to advance.
