AI help desk that can be completed in Teams! Usability that can be mastered from day one.
No need for a new app! The usual Teams is now the gateway to "knowledge" within the company.
We propose a method to complete all inquiry tasks on Microsoft Teams, which employees use on a daily basis. Since this service is provided as a Teams app, employees do not need to learn new operations, resulting in a very low psychological barrier. Through chat, the AI agent explores information, and if it cannot resolve the issue, it seamlessly connects to human support. Management can also manage tickets and perform analysis on Teams, significantly reducing the effort required for tool adoption. *Details of the business transformation through Teams integration are illustrated in the materials.
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The details of the business transformation through Teams collaboration are illustrated in the document.
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The details of business transformation through Teams collaboration are illustrated in the document.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
