What is "hybrid support" in AI help desks that enhances resolution rates?
Fusing the speed of AI with the flexibility of humans! Three steps to reliably lead to solutions.
By not relying solely on AI and smoothly collaborating with humans, we lead various inquiries to a 100% resolution. PKSHA is based on the premise of Human-in-the-Loop, combining "FAQ search," "document search," and "human support." Frequently asked questions are answered immediately by AI, while complex individual cases are seamlessly handed over to human chat, ensuring employees are not kept waiting. This three-step structure maximizes answer accuracy and coverage, simultaneously improving employee satisfaction and productivity. *Details of the "three steps" that achieve an astonishing resolution rate are explained in the materials.*
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The details of the "3 steps" that achieve an astonishing resolution rate are explained in the materials.
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The details of the "3 steps" that achieve an astonishing resolution rate are explained in the materials.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
