Proactive "Notification Distribution" of the AI Help Desk
Detecting employee needs through log analysis! Delivering necessary information in advance.
By analyzing past inquiry data and distributing information before company-wide issues arise, we can prevent the occurrence of inquiries themselves. We have implemented a "Proactive Agent" feature that proactively delivers notifications from AI agents to employees based on log analysis. For example, when there are signs of a system failure, we can prevent a flood of similar inquiries by distributing solutions in advance. Instead of a passive approach, we enhance the productivity of the management department through a proactive help desk operation. *For effective ways to utilize the "notification distribution" as a remedy for reducing inquiries, please refer to the materials.
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The effective remedy for reducing inquiries, the utilization of "notification distribution," is detailed in the materials.
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The secret to reducing inquiries: how to utilize "notification distribution" is in the materials.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
