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How will internal inquiry operations change with the AI help desk? An explanation of the entire implementation.

Break away from personalized responses and achieve an ideal work environment.

The vast number of inquiries received from within the company is essential for business operations, but it can also tend to pressure the core tasks. As a way to eliminate the waste in communication between those making inquiries and those receiving them, AI help desks are currently gaining attention. This document provides a detailed explanation of how business operations can change by utilizing advanced generative AI technology, covering everything from basic knowledge to specific examples. *If you want to build an ideal work environment, please download this document.*

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basic information

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Applications/Examples of results

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How will the inquiry operations change with the AI help desk? Introducing the changes in operations before and after implementation.

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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.

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