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The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.

Consolidating complex inquiry channels from attendance management to employee benefits.

The Human Resources and General Affairs Department receives a wide range of inquiries related to attendance, regulations, equipment, and employee benefits on a regular basis. In cases where the point of contact is unclear, it is common for people to say, "Let's consult General Affairs for now," which tends to complicate the response process. By establishing an AI help desk as the point of contact, the AI can instantly classify and respond to a broad range of questions, significantly reducing the psychological burden on the staff. *For details on methods to dramatically reduce the burden on management departments, please refer to the materials.

Related Link - https://www.pkshatech.com/

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Please check the materials for details on methods to dramatically reduce the burden on the management department.

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Applications/Examples of results

Please check the materials for details on methods to dramatically reduce the burden on the management department.

How will the inquiry operations change with the AI help desk? Introducing the changes in operations before and after implementation.

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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.

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