The Basics of AI Help Desk: How Automated Responses are Achieved
Continuously learn from past dialogue logs and FAQs to improve response accuracy.
The AI help desk is a system that automatically responds to inquiries both inside and outside the company using AI. It generates answers based on pre-set FAQs, internal documents, and past conversation logs. As data accumulates, the accuracy of the responses improves, providing a help desk environment that "grows" the more it is used. *Details of the AI learning mechanism and the response process are illustrated in the accompanying materials.*
basic information
The details of how AI learns and the response process are illustrated in detail in the materials.
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The details of how AI learns and the response process are illustrated in detail in the materials.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
