PKSHA Technology Official site

Utilizing Knowledge in AI Help Desks Evolving with Generative AI × RAG

Combine internal documents with generative AI for accurate answers.

In recent years, the trend of generative AI has shifted from standalone use to the integration of internal documents. AI help desks utilizing RAG (Retrieval-Augmented Generation) technology serve as gateways to extract necessary information from vast knowledge data. By accumulating and managing the insights of internal experts, and allowing AI to leverage this information, advanced knowledge management is achieved. *Please check the materials for an advanced knowledge utilization experience using generative AI.*

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Please check the materials for an advanced knowledge utilization experience using generative AI.

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Please check the materials for an advanced knowledge utilization experience using generative AI.

How will the inquiry operations change with the AI help desk? Introducing the changes in operations before and after implementation.

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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.

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