[Example] Altius Link Co., Ltd.
Complete abolition of phone reception at the AI Help Desk! By fully consolidating to Teams, we eliminate the frustration of not being able to connect.
Employees expressed dissatisfaction with the difficulty of reaching the help desk by phone, and the neglect of outdated FAQs became an issue. We implemented an AI help desk and established a clear process of "first the bot, if unresolved then human chat." As a result, we successfully closed the phone support completely and consolidated 100% of inquiries into Teams. *For specific design details that achieved zero phone support, please refer to the case study in the materials.
basic information
Please refer to the case study in the materials for the specific design of the flow that achieved zero phone calls.
Price range
Delivery Time
Applications/Examples of results
For specific design of the flow that achieved zero phone calls, please refer to the case study in the materials.
catalog（1）
Download All Catalogs
Distributors
PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
