[Case Study] Hanwa Co., Ltd.
Support for the introduction of a new system at the AI help desk! Learning from 5,600 logs to effectively present FAQs to users.
We introduced AI to predict the large volume of inquiries during the implementation of the new system and to improve the complicated reception system. We trained the AI help desk using approximately 5,600 accumulated inquiry logs to create a system that presents highly accurate FAQs. We are continuously expanding the area of automation by utilizing analysis from generative AI. *The secrets to successfully leveraging data for large-scale implementation are detailed in the materials.
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The secrets to successfully leveraging data for large-scale implementation are detailed in the materials.
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The key to successfully implementing large-scale adoption through data utilization is detailed in the materials.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
