[Case Study of Corporate Mobile Phones and Smartphones] BPO Services <Building Comprehensive Management>
One-stop service for accepting repair requests from users, arranging spare units, and collecting faulty equipment!
We would like to introduce a case study of the "Comprehensive Mobile Business Support Service (Marumo)" and "STJ Fault Support (i) 1 Year" in building comprehensive management. The company previously submitted repair requests through the internal device management department via the telecommunications provider when smartphones malfunctioned, but faced challenges such as time consumption. After implementation, by outsourcing the fault response contact point to our company, it became possible to handle repair reception from users, arrange spare devices, and collect faulty equipment in a one-stop manner. [Case Overview] ■Challenges - Need to reduce processes - Lack of knowledge about MDM, leading to operational pressure ■Effects - One-stop response - MDM professionals handle the situation, reducing the burden on the management department *For more details, please download the PDF or feel free to contact us.
basic information
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Model number/Brand name
STJ Group (Santec Telecom Japan Co., Ltd., STJ Rentec Co., Ltd.)
Applications/Examples of results
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