[Case Study] Subsc5 Long-term Rental / IP Radio Equipment
During busy periods, we can temporarily increase the number of units! A reliable support system is in place for when issues arise.
This is a case where a customer in the driving agency industry introduced 10 IP radios through our long-term rental original plan "Subsc5." Due to high usage frequency, there has been an increase in failures and communication issues caused by equipment aging, and the time taken for replacement of faulty devices has become a challenge. After the introduction, we established a system where replacement devices can arrive as soon as the next day if the equipment fails. Typically, 10 units are used, and during busy periods, an additional 3 units are rented short-term, which helped reduce operational costs. 【Case Overview】 ■ Model Introduced: Subsc5 Rental Plan - IP Radios ■ Number of Units Introduced: 10 units ■ Challenges: Increased failure frequency and insufficient units during busy periods ■ Effect: Increase in customers due to temporary expansion ■ Effect: Improved operational efficiency through location information management *For more details, please download the PDF or feel free to contact us.
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The STJ Group (Santelecom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., commercial wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Santelecom Japan Co., Ltd. also engages in mobile corporate business. With a track record of implementation in major corporate BCP, we offer BPO services where Santelecom Japan serves as the customer contact point, providing support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.
