コールセンター
コールセンター
現場からの呼出や問い合わせを一元受電し、迅速に対応するためのカテゴリです。コインパーキングやタクシー呼出など、利用者対応が必要な無人拠点でも、Call Pointを起点にオペレーターへ接続し、状況確認・案内・トラブル対応を行えます。複数拠点の通話を集約して運用負荷を低減し、対応品質を標準化。ピーク対応や夜間体制の構築にも適します。
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April Release: AI Automatic Reception of Work Reports for Parking Lot Maintenance
Resolve the issue of being unable to leave the site due to a lack of communication via phone. AI will accept and record the completion of tasks, reducing waiting time and administrative burden.
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[Measures to Prevent Communication Gaps] Loop call function to reduce situations where connections cannot be made.
Eliminate the issue of being unable to connect due to the absence of the person in charge. This system automatically forwards calls in the specified order repeatedly, contributing to the reduction of missed emergency contacts and the risk of customer attrition.
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"Auto phone compatible with three carriers that reduces disconnection" | Lukatel
Don't give up even in areas with unstable signals. With Rucatel compatible with Docomo, au, and SoftBank, ahead of the installation of direct phone lines.
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No line installation required: Early introduction of Auto Phone | Lucatel
No line installation required. Just plug in the power to connect to the call center.
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【ISDN termination and 3G shutdown measures】Utilizing existing equipment for 4G communication | Lucatel
Solve the "2024 problem" without construction work. Upgrade to "4G" and "remote maintenance" without replacing existing payment machines.
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"Zero Deployment - Remote Control Gate" Complaint Response Autophone | Lucatel
I won't ask 'Which parking lot is it?' anymore. With instant identification of incoming calls and remote gate operation, I turn complaints into 'gratitude'.
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[Free Trial Available] AI Call Center for Parking
Start in as little as one week: Are you feeling overwhelmed by handling complaints? AI manages initial responses | Reducing operator burden | Call Point
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