"Zero Deployment - Remote Control Gate" Complaint Response Autophone | Lucatel
I won't ask 'Which parking lot is it?' anymore. With instant identification of incoming calls and remote gate operation, I turn complaints into 'gratitude'.
Users who encounter trouble feel anxious and frustrated. In such moments, when operators repeatedly ask questions like "Where are you?" or "What color is the payment machine?" it is like adding fuel to the fire. The 'Lukatel CML-200' is compatible with CTI systems (telephone and PC integration systems) and can display detailed information such as "Parking Lot XX, Payment Machine No. 2" on the operator's screen the moment a call is received. By starting the conversation with "It seems there is a problem at Parking Lot XX," it provides users with overwhelming reassurance. Even more revolutionary is the "I/O (external control) function." For physical troubles like "the gate won't open" or "the locking plate won't lower," it allows the operator to forcibly open the gate remotely with just a button press on the phone. This resolves issues in just a few minutes without making the user wait for 30 minutes until the security guard arrives. It is a proactive management tool that prevents customer harassment (Kasu-hara) and enhances customer satisfaction. 【Remote Gate Operation】Remote execution of gate opening and locking plate lowering via phone push signals. 【Hands-Free & Automatic Response】Users can converse simply by pressing a button.
basic information
●Basic Specifications Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Main Unit Size: 90mm(W) × 74mm(D) × 210mm(H) Operating Temperature: -25℃ to +70℃ Installation Method: Desktop installation/wall-mounted installation compatible Power Supply: AC power (no installation required) ●Functional Specifications Dialing Methods: Handset dialing, button dialing, hands-free dialing Incoming Call Features: Allow/deny settings, incoming call number registration Voice Guidance: Operation instructions, automatic notification support Scheduling Function: Change of dialing destination by time, day of the week, and date Loop Call: Supports forwarding to up to 11 locations Automatic Response: Forced hands-free call transition ●Management Functions Remote Management: Configuration changes, status monitoring, remote reboot I/O Functions: Device connection notifications (device failure notifications, emergency calls, etc.), remote operation support (opening and closing doors or gates, etc.) Status Display: LED signal level and usage status display Volume Adjustment: Speaker volume adjustment during calls Customization: Label color and content change support
Price range
P2
Delivery Time
P3
The delivery time may vary depending on the quantity, so please feel free to contact us.
Model number/Brand name
CML-200
Applications/Examples of results
■ Reducing Security Dispatch with "Remote Gate Opening" Previously, every time there was a report of "the parking ticket getting stuck and the gate not opening," we had to request dispatch from the security company. This often left users waiting for a long time until arrival, leading to frequent complaints. After the introduction of this product, the operator can open the gate remotely after verifying the caller's identity over the phone. Users can return home immediately, and the management company has successfully reduced high dispatch costs. ■ Reducing Stress in Call Center Operations Thanks to the know-how developed through the taxi dispatch system, location information is identified simultaneously with incoming calls. Even new operators can provide accurate guidance, such as "If it's the payment machine at XX parking lot, please press the button on the right," while referring to the manual. This has led to a standardization of service quality and a decrease in turnover rates.
Detailed information
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■Issue At Company A, a coin parking operator, it took a long time for the call center to identify which parking lot the call was coming from during trouble occurrences, leading to prolonged responses, which became a serious problem. Increased waiting times for users resulted in further dissatisfaction and complaints, and there was also an increase in customer harassment. Additionally, the introduction of remote opening and closing devices for gate-type parking lots was expensive, presenting cost-related challenges. ■Implementation Effects By inserting individual SIM cards into each device and registering the phone numbers in the call center's CTI/CRM system, it became possible to instantly identify which parking lot and which payment machine the call was coming from upon receiving a call. This significantly reduced response times and alleviated user stress, leading to a decrease in customer harassment. In gate-type parking lots, by directly connecting the device to the payment machine, it became possible to obtain signals for gate opening and closing operations and equipment malfunction, such as ticket shortages, without the need for expensive remote devices.
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■Issues At Regional Bank B, the decline in ATM usage has made it urgent to eliminate ATMs and reduce operating costs. In particular, the existing ATM emergency notification devices using wired connections had high monthly running costs and maintenance expenses, leading to a deterioration in profitability. Additionally, relocating or discontinuing ATMs incurred new telephone installation costs, increasing the risk of recovering capital investments. ■Implementation Effects By switching from existing wired devices to wireless direct-dial devices, we were able to significantly reduce monthly running costs. The installation was simple, requiring only plugging in the power, which minimized construction costs. During ATM relocations, no new telephone installations were necessary, allowing for handling with just the transportation of the equipment. Even when discontinuing ATMs, the low implementation and running costs greatly reduced the investment recovery risk compared to wired types.
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Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
