Remote Call and Response System for Unmanned Coin Laundries | Lukatel
Released from late-night and holiday "on-site dispatch." Smartly handle unexpected situations at unmanned stores from the office or home with 24-hour remote reception.
In an unmanned coin laundry, we significantly reduce the "unexpected calls during late nights and holidays" that trouble owners with the following features: - 【Immediate Forwarding】Sequential forwarding until connected Calls are instantly forwarded to smartphones or management companies. You can start remote support on-site, regardless of location. - 【Two-Way Communication】Understanding the situation without going on-site Hear the user's voice in real-time. A simple "Are you okay?" can help calm the chaos on-site from a distance. - 【Centralized Management】Consolidating waiting burdens and multiple locations Reception is centralized to a call center or headquarters. This frees owners from the obligation of 24-hour standby and the need to patrol multiple stores. We change the common belief that "you can't know unless you go on-site" with just one device, protecting the owners' free time.
basic information
- Operated as a communication terminal for store installation (at the entrance, next to the payment machine, etc.) - Call forwarding → to designated recipients (owner's mobile, management company, call center, etc.) - Supports implementation at multiple locations (can separate forwarding destinations and operational rules for each store) - Operational precautions such as power outages and communication disruptions should be confirmed in advance according to the installation environment Price information: Individual estimate Price range: Varies based on store size and operation (forwarding destination/number of locations) Delivery time: To be discussed Delivery notes: Please consult with ample time if installation work and line arrangements are included.
Price range
P2
Delivery Time
P3
The delivery time may vary depending on the quantity, so please feel free to contact us.
Model number/Brand name
CML-200
Applications/Examples of results
- Resolving late-night troubles from home Even if there is a call at night saying "the machine isn't working," you can receive the call on your smartphone by your bedside. After confirming it was a user error, the issue can be resolved with remote guidance, avoiding the need for a late-night trip to the site. - Managing multiple stores from the office Calls from multiple stores located in different areas can be consolidated at the headquarters' office desk. This allows for user support for all stores without having to visit each site, resulting in zero travel time. Q&A or Specs Excerpt Q: Is it possible to forward calls to a different number only at night? A: Yes, it is possible to set up forwarding to a designated number according to rules based on time of day or day of the week.
Detailed information
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Install near the entrance to create a pathway that allows users to call for assistance without confusion. Clarify with signage that says "Contact here if you need help," guiding them to the primary reception before any complaints arise.
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Installed in areas where there are many "on-the-spot" troubles such as jammed exchange machines and refund inquiries. We will check the situation by phone and provide simple recovery guidance and next steps.
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"Weak drying," "stopped midway," "detergent not dispensing," "forgotten items," etc., organize the anticipated inquiries and standardize the hearing items and guidance procedures. This allows for consistent quality of response even when the person in charge changes.
Line up（3）
| Model number | overview |
|---|---|
| CML-200 | A call terminal for unmanned operation of coin laundries. It transfers calls to a remote staff member and provides first-level support for users' issues on the spot. Installed around the entrance and payment machines, it contributes to reducing on-site support and maintaining user satisfaction. |
| CML-200 (indoor installation with protective case) | For installation environments where dust and humidity are a concern, we will consider the operational design as a set, including the installation location, protective case, and signage. We will carry out optimal installation according to the user flow (entrance/coin exchange machine/next to the equipment). |
| CML-200 (Multiple Store Operations) | Supports operations for remote reception of multiple stores collectively. Defines forwarding destinations, off-hours support, and escalation conditions for each store, achieving standardization of primary reception and leveling of operational load. |
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Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
