Unmanned Station | Ticket Vending Machine Malfunction Reporting System
Instant detection and automatic reporting of ticket machine troubles at unmanned stations! A solution that balances labor reduction and improved passenger service.
■ Overlooking abnormalities in unmanned environments: The retrofittable "I/O HUB" can directly receive contact signals (such as abnormalities and alarms) from equipment, ensuring that troubles are reliably detected even when there are no personnel on-site, eliminating any chance of oversight. ■ Delays in response due to manual communication and human error: The "Autophone" immediately initiates a phone call triggered by the received signal, physically eliminating the possibility of missed notifications, sequentially contacting the responsible person with voice guidance and loop calls, and conveying the situation to the administrator. ■ Delays in understanding the situation and initial response at multiple stations: By identifying stations through SIM numbers and integrating with the "Automatic Primary Reception System," the situation at multiple stations can be centrally managed. This enables not only rapid initial response but also immediate resolution through remote operation.
basic information
●Basic Specifications Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Main Unit Size: 90mm(W) × 74mm(D) × 210mm(H) Operating Temperature: -25℃ to +70℃ Installation Method: Desktop installation/wall-mounted installation compatible Power Supply: AC power (no installation required) ●Functional Specifications Dialing Methods: Handset dialing, button dialing, hands-free dialing Incoming Call Features: Allow/deny settings, incoming call number registration Voice Guidance: Operation instructions, automatic notification support Scheduling Function: Change of dialing destination by time, day of the week, date Loop Call: Supports forwarding to a maximum of 11 locations Automatic Response: Forced hands-free call transition ●Management Features Remote Management: Configuration changes, status monitoring, remote reboot I/O Functions: Device connection notifications (device failure notifications, emergency calls, etc.), remote operation support (opening and closing doors or gates, etc.) Status Display: LED signal strength and usage status display Volume Adjustment: Speaker volume adjustment during calls Customization: Label color and content change support *For more details, please download the PDF or feel free to contact us.*
Price information
For detailed pricing, please contact us. Additionally, a plastic box for outdoor installation and sensor wiring and installation costs will be required separately.
Price range
P2
Delivery Time
P3
The delivery time may vary depending on the quantity, so please feel free to contact us.
Model number/Brand name
CML-200、CIT-200、CallPoint
Applications/Examples of results
■Consumable Replenishment (Preventing Passenger Complaints): Detects signs of change shortages or paper shortages. Staff are dispatched before passengers feel inconvenienced, maintaining service quality. ■Real-Time Remote Customer Service (Reducing On-Site Emergency Costs): Direct conversation from the management center through voice guidance. Situations can be explained and guidance provided on-site without having to go there. ■Remote Ticket Machine Shutdown (Preventing Secondary Damage and Confusion): Even in cases where immediate response is difficult, such as late at night, machines can be temporarily shut down via remote control. This prevents further malfunctions or escalation of issues. ■Q&A Q. Can it be applied to ticket machines that are already in use? A. Yes, the "I/O HUB" can be retrofitted to existing equipment. Q. I manage multiple unmanned stations; can I identify where an anomaly has occurred? A. Yes, the communication SIM number allows for immediate identification of the station or equipment where the anomaly occurred from the management center. Q. What happens if the person in charge cannot answer the phone? A. The auto phone is equipped with a loop call function, ensuring that automatic reporting continues until someone responds.
Detailed information
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■Issue At Company A, a coin parking operator, it took a long time for the call center to identify which parking lot the call was coming from during trouble incidents, leading to prolonged response times, which became a serious problem. Increased waiting times for users resulted in further dissatisfaction and complaints, and there was also an increase in customer harassment. Additionally, the introduction of remote opening and closing devices for gate-type parking lots was expensive, presenting cost-related challenges. ■Implementation Effects By inserting individual SIM cards into each device and registering the phone numbers in the call center's CTI/CRM system, it became possible to instantly identify which parking lot and which payment machine the call was coming from upon receiving a call. This significantly reduced response times, alleviated user stress, and decreased customer harassment. In gate-type parking lots, by directly connecting the device to the payment machine, it became possible to obtain signals for gate opening and closing operations and equipment malfunction, such as ticket shortages, without the need for expensive remote devices.
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■Issues At Regional Bank B, the decrease in ATM usage made it urgent to eliminate ATMs and reduce operational costs. In particular, the existing emergency reporting devices for ATMs that used wired connections had high monthly running costs and maintenance fees, leading to a decline in profitability. Additionally, relocating or discontinuing ATMs incurred new telephone installation costs, increasing the risk of recovering capital investments. ■Implementation Effects By switching from existing wired connection devices to wireless direct-dial devices, we were able to significantly reduce monthly running costs. The installation was simple, requiring only plugging in the power, which minimized construction costs. During ATM relocations, no new telephone installations were necessary, allowing for handling with just the transportation of the equipment. Even when discontinuing ATMs, the low installation and running costs greatly reduced the investment recovery risk compared to wired types.
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Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
