Manhattan Associates evaluates leadership positions in the order management sector of the "FORRESTER WAVE."

マンハッタン・アソシエイツ

To achieve consistent fulfillment, sales, and support, an OMS alone is not enough. Leadership is required. Leaders in omnichannel commerce solutions enable companies to sell, fulfill, and engage consumers wherever they are. Companies need to provide personalized delivery in the way consumers want, when they want, whether at home or in-store, today or tomorrow. For this, fulfillment strategies, sales, and support must be consistent. Manhattan is proud to be recognized as the only leader in "The Forrester Wave: Order Management Systems, Q2 2021." With the highest scores in inventory management, fulfillment, and pre-purchase customer experience, Manhattan is confident in its position at the top of omnichannel capabilities. Download the report (in English) to see why Forrester has named Manhattan Associates a power player in the OMS category.

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Manhattan Active Omni
Not the wonderful experience you think, but the experience that the customer desires.

For more details, please download the PDF or feel free to contact us.
[Omni Implementation Case] Kendra Scott switches to store shipping method.
"Kendra Scott Inc." We will introduce examples of deliveries to 175 countries worldwide, starting with retail stores within the United States.

【Introduction Effects】 ■ Inventory in stores, logistics centers, and 3PL are all connected ■ Successfully hosted hundreds of Kendra Gives Back events ■ Started in-store pickup *For more details, please refer to the PDF document or feel free to contact us.
Maximize order profit margin and profitability.
Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Features and Functions Optimization - Define optimization strategies based on service levels, free shipping, clearance items, and customer classification - Evaluate multiple fulfillment options overall - Convert shipping/work, capacity, defect rates, inventory levels, supply days, sales prices, and distance to customers into fulfillment costs - Level the fulfillment workload across facilities - Improve historical rejection rates, inventory accuracy, and workload by addressing excess inventory and protecting the last in-store stock Understanding and Adaptation - Display decisions for each fulfillment including overall cost breakdown and decision parameters - Show real-time global network performance from a single order line item Fulfillment - Determine order routing to distributed networks including logistics centers, stores, and suppliers, and track real-time status - Handle complex merge-in-transit shipments and support bulk deliveries to customers - Leverage vendor drop ship order fulfillment - Respond to fulfillment outages, capacity constraints, and inventory protection
Order management
Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Functions and Features Orchestration - Reduces complexity and cost through a single architecture - MACD (Move, Add, Change, Delete) for orders in transit - Specific milestone tracking to proactively identify and resolve issues - Audits all changes in the order lifecycle process - Supports multiple brands, countries, and currencies Fulfillment - Supports BOPIS (Buy Online, Pick Up In Store), BORIS (Buy Online, Return In Store), shipping to stores, and shipping from stores - Supports a variety of fulfillment options for a single order, including home shipping, in-store pickup, shipping from stores, and same-day delivery - Accommodates various return methods and automatic refunds Interoperability - Leverages existing assets (legacy systems) - Implements features such as customer history search, holds, and cross-channel returns/exchanges through a wide range of REST services - Pre-integrates tax calculations using third-party tax applications - Pre-integrates payment processes using third-party gateways