Manhattan Active Omni
Not the wonderful experience you think, but the experience that the customer desires.
The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*
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[White paper] Challenge to Connected Commerce
This report reveals the risks of declining profitability and the friction that undermines retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can pave the way for profitable fulfillment operations, inventory management, and in-store experiences by selecting the right technology and the right technology partners. The Manhattan Active Omni solution helps make Push Possible and supports you in succeeding in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).
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[Ebook] Improving Post-Purchase Experience through Digital Self-Service
While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*
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[Must Read] What Customers Expect in the New Normal Era
This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers
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Sustainability and Supply Chain
The rapid growth of humanity and its impacts on Arctic global warming, food and water shortages in Africa, and floating waste in the Pacific are concerns that everyone has today. Many of us want to protect this world when faced with information about the actual impact of our decisions. A dozen years ago, the concept of sustainability in supply chains emerged, bringing many ideas to change the impact we, as a species, have on the Earth.
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【Super Important】Employee Engagement
At Manhattan Associates, we spend a tremendous amount of time researching "self-determination theory," "behavior analysis," and "digital game design methods." Our goal is not to create a digital game for the warehouse, but to gamify the DC itself. We have incorporated gamification techniques into all tasks such as picking, packing, and slotting, enabling employees to achieve personal best performance records. We can combine challenges related to performance, throughput, tardiness, and utilization with badges for milestone achievements and reward points that can be exchanged for prizes and local recognition in a digital marketplace.
