Contact center
Build quick and easy access to the latest customer transaction information in the sales channel.
Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in trouble, they want to talk to a customer service representative. Service agents need user-friendly tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done properly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functionalities. In terms of service, to create highly loyal customers, it is essential to support the quick and easy resolution of customer issues. With the Manhattan Contact Centre, this becomes possible.
basic information
Features and Functions - View demand and supply across all sales channels from a single perspective. - Provide information on frequently inquired orders and returns with just a few clicks, reducing the time spent on inquiries. - Support sales using powerful item search and product information features. - Allow customers to make changes to any order. - Monitor gates and access for various user roles, including suggesting alternatives and accepting returns. - Offer customer inquiry, return, and exchange functionalities through a self-service console for digital commerce. - Switch between customer orders, returns, and exchanges. - Support returns and equivalent/non-equivalent exchanges across all sales channels. - Provide support staff with options for multiple delivery methods (to the delivery address, store pickup, shipping to the store, etc.). - Utilize store locators and inventory visibility at the store level. - Expand with a flexible and easily extensible UI. - Maximize legacy assets through a RESTful API architecture. - Equip with communication features for interaction with customers, gathering information from social networks.
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Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
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News about this product（4）
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[Ebook] Improving Post-Purchase Experience through Digital Self-Service
While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*
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Omnichannel: Details of products, locations, and personnel.
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."
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Manhattan Associates launches "Omnichannel as a Service" in Japan.
Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.
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Manhattan pays tribute to the heroes of retail.
Now, a single great book, like a new T-shirt, can change the situation dramatically. Retailers are working hard, bringing about things that were part of sales, work, comfort, and the ordinary, one sale at a time.
