Building good customer relationships
Taking the customer team to the next step.
Customers believe that they maintain a relationship with the store or company after making a purchase. They want the company to recognize them just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to gain a comprehensive understanding of customers, their preferences, and trends. It offers opportunities to achieve brand recognition that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us ensure that we are committed to them?" With a cloud-native approach, quick responses, and excellent experiences guaranteed through built-in insights and predictive analytics, we support retailers in engaging customers at any stage of their shopping journey.
basic information
Features and Functions - Quickly resolve issues using an advanced case management and escalation framework - Integrate customer engagement tools that can be deployed on any device or OS - Equipped with communication features for interactions with customers, gathering information from social networks - Natively integrate customer preferences and experience history into order and customer systems - Use predictive notifications for order management to detect issues and create cases - Publish lifetime spending, purchasing trends, social insights, and intelligent alerts to maximize customer interactions - An agent dashboard that allows viewing team performance across all communication channels - Listen to, respond to, and address customer feedback from social channels to provide more proactive customer service - Understand customer interactions and transaction history across all channels and display cases opened by that customer - Innovative phone system with features such as displaying customer dashboards during calls, transferring, holding, conferencing, and call handling functions
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For more details, please download the PDF or feel free to contact us.
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News about this product（4）
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[Ebook] Improving Post-Purchase Experience through Digital Self-Service
While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*
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Omnichannel: Details of products, locations, and personnel.
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."
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Manhattan Associates launches "Omnichannel as a Service" in Japan.
Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.
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Manhattan pays tribute to the heroes of retail.
Now, a single great book, like a new T-shirt, can change the situation dramatically. Retailers are working hard, bringing about things that were part of sales, work, comfort, and the ordinary, one sale at a time.
