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Build long-term relationships with customers.
Through Manhattan's clienteling, store teams can support customers at key points in their shopping journey. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*
basic information
Features and Functions - Utilizes a single, responsive user interface for omnichannel sales - Customizes store outreach and in-store interactions based on customer profiles, history, and preferences - Operates as a personalized Black Book for high-touch customer engagement - Coordinates product styles, outfits, and separates according to customer preferences - Displays a 360° customer view across channels, including order history and customer wish lists - Provides recommendations, notepads, and customer notes - Mobile POS functionality allows for checkout anywhere - Personalized customer service tailored to individual needs - Integration with legacy or third-party recommended engines - Incorporates interactive catalogs, product videos, and other sales content - Facilitates the creation and management of customer appointments - Supports marketing communications from stores to customers
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For more details, please download the PDF or feel free to contact us.
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Omnichannel: Details of products, locations, and personnel.
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."
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Manhattan Associates launches "Omnichannel as a Service" in Japan.
Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.
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Manhattan pays tribute to the heroes of retail.
Now, a single great book, like a new T-shirt, can change the situation dramatically. Retailers are working hard, bringing about things that were part of sales, work, comfort, and the ordinary, one sale at a time.
