Store inventory
Improve store inventory accuracy and sales, and reduce product stockouts.
Due to the routine handling of products, the inventory accuracy at the store level remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as a gateway for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps involved in in-store replenishment. Using mobile functionalities designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers for each shipment, case, carton, or item. With omnichannel commerce, the responsibilities of store employees have expanded beyond selling and providing services to customers, including accommodating options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*
basic information
Features and Functions - Display of segmented in-store inventory and inventory management using inventory processing codes (on-hand inventory, sellable inventory, quality check pending inventory, defective inventory, etc.) - Display of expected receipt dates for ordered and in-transit inventory with confirmed arrival dates - Consistent inventory management with high accuracy - Management of store replenishment through receiving and inventory processing functions - Receiving by package, case, or load, including audit support functions at the package level - Receiving, staging, and pickup functions for orders from the website to the store
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Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
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[Must Read] What Customers Expect in the New Normal Era
This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers
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Omnichannel: Details of products, locations, and personnel.
In today's omnichannel world, standing still means falling behind. The era of slowly and steadily moving from stores to call centers and warehouses is over. Success hinges on delivering the products customers want, at the time and place they wish to receive them. To achieve this, one must always be active. Leading retailers are those that continuously optimize, innovate, and experiment. They understand the essence of connected commerce and possess the tools to provide what customers demand. This three-part guide will explain how Manhattan Active solutions enable exceptional experiences that drive efficiency, growth, and customer satisfaction. It begins with integrating areas such as products, locations, and personnel. For insights on how Manhattan Active solutions can provide your company with the competitive edge it needs, please refer to our e-book, "Products, Places, People."
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Manhattan Associates launches "Omnichannel as a Service" in Japan.
Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.
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The Importance of Inventory Management in Retail: Accuracy of Store Inventory
Omnichannel fulfillment is undoubtedly important for retailers, but as stores become an essential part of omnichannel fulfillment strategies, new risks also arise. The loss of sales opportunities is an obvious risk, but disappointing customers is also a significant risk. When a customer orders online and is promised that their order will be ready for pickup at a specific time, they naturally expect it to be ready. If it is not, they may feel dissatisfied and choose not to shop with you again. In today’s highly competitive environment, this can easily lead to lost business opportunities and a decline in brand reputation. According to a study by Forrester Research, poor customer service is estimated to result in a loss of sales opportunities amounting to $62 billion annually in the United States.
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Inventory Management Skills: Three Key Abilities for Successful Store Fulfillment
Online purchases, in-store pickup (BOPIS), and same-day delivery from stores are among the biggest success stories of omnichannel retail fulfillment. Shoppers particularly prefer this service when it is fast and free, and demand is still growing. Accordingly, many retailers are preparing their stores as fulfillment locations. In fact, 90% of retailers have reported plans to implement BOPIS by 2021. However, from an operational perspective, if not executed carefully, store fulfillment can encounter challenges. This issue is particularly severe in the area of store inventory management. Accurately tracking store inventory is essential to building a reliable omnichannel offering. Low inventory accuracy can quickly lead to failures in omnichannel deployment, potentially damaging the brand's reputation.
