This report reveals the risks of declining profitability and the friction that undermines retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can pave the way for profitable fulfillment operations, inventory management, and in-store experiences by selecting the right technology and the right technology partners. The Manhattan Active Omni solution helps make Push Possible and supports you in succeeding in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).

While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

■Introduced System Warehouse Management System "Manhattan SCALE" ■Challenges We were looking for a system that could manage warehouse operations worldwide with a single warehouse management system, capable of highly automating and controlling complex processes. From refreshing walks in the forest to several days of trekking in the Scandinavian highlands, Fenix offers clothing and equipment through its brands Fjällräven, Hanwag, Brunton, Primus, Tierra, and Royal Robbins. *For more details, please refer to the PDF document or feel free to contact us.

■Introduced Systems Replenishment System, Demand Forecasting System, Transportation Management System ■Challenges Sysco's inventory management personnel needed a multi-echelon system to manage demand forecasting and inventory replenishment for the company's rapidly growing and continuously evolving business. The inventory management personnel at Sysco Corporation faced a dilemma. They needed a system to manage the company's demand forecasting and inventory replenishment. However, they understood that the company was always changing. Should they improve the system built in-house, or should they purchase a new system from a software provider? Sysco's customers include restaurants, travel services, schools, retail stores, healthcare facilities, and government agencies. These customers purchase approximately 400,000 products, including fresh produce, dairy, meat, seafood, frozen foods, canned goods, dry foods, and beverages. They also handle non-food items such as paper products and cleaning supplies. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Manhattan Active Inventory Demand Forecasting and Replenishment Solution ■Challenges Walgreens Boots Alliance needed to replace its proprietary replenishment system to integrate with enhanced logistics capabilities. Walgreens Boots Alliance was established in December 2006 through the merger of Alliance UniChem PLC and Boots Group PLC. The company provides a variety of products and services to customers in 20 countries through its owned businesses, joint ventures, and associates. The group has two core divisions: pharmaceutical wholesale and pharmacy retail. *For more details, please refer to the PDF document or feel free to contact us.*