[AI Development Case] O.M. Network Co., Ltd.

Utilizing unique data! Introducing a case study on supporting the construction of an original response system and the in-house development of LLMOps.

We would like to introduce a case study in which we built a customer support chatbot system utilizing a large-scale language model for O.M. Network Co., Ltd. The company has been deploying a shift management system, but due to the centralized approach at headquarters and reliance on a rule-based bot, they were unable to provide adequate individual support. By trialing advanced AI models and leveraging accumulated conversation history, we achieved high-precision user support. Additionally, we established a system within the company to implement product improvements. [Case Overview] ■Challenges - Inadequate individual support for actual end users - Desire to build a flexible chatbot to improve customer satisfaction *For more details, please download the PDF or feel free to contact us.

basic information

【Other Case Summary】 ■Response - Established a system that allows for improvements within the company - Utilized accumulated conversation history to achieve high-precision user support - Created a mechanism for continuous performance improvement through dashboard construction *For more details, please download the PDF or feel free to contact us.