[Case Study of SFA/CRM Implementation] Electric Power Company
Introducing a case study that achieved improvements in operator productivity and the accuracy of responses!
We will introduce a case study of the integration of "FlexCRM" and "CT-e1/SaaS" in an electric power company, utilizing voice recognition and AI summarization. The company was already using "FlexCRM" and "CT-e1/SaaS" for contract management and contact center operations, but further improvement in operational efficiency and data accuracy had become a challenge. By achieving a reduction in processing time across multiple operations, they succeeded in enhancing the efficiency of operator tasks. Even after implementation, continuous refinement of prompts has led to improved summarization accuracy. [Case Overview] - Can be implemented as an add-on to FlexCRM and CT-e1/SaaS. - Capable of supporting multiple operations, offering high versatility. - Provided as an optional service for CT-e1/SaaS, allowing for low-cost and short-term implementation. *Currently, we are offering a collection of case studies on the implementation of FlexCRM for PDF download. For more details, please download the PDF or contact us directly.
basic information
We are currently offering a collection of case studies on the implementation of FlexCRM for PDF download. For more details, please download the PDF or contact us directly.
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Applications/Examples of results
We are currently offering a collection of case studies on the implementation of FlexCRM for PDF download. For more details, please download the PDF or contact us directly.
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Our company is structured around two main pillars: the development of our own IT products (product business) and the provision of IT system development and operation services for individual customers (solution business). The goal of the product business is to provide customers with the economic benefits of scale through productization. On the other hand, the solution business identifies the overall needs related to IT services and feeds that back into our own products, creating synergy between the two businesses. In recent years, new technologies such as AI and IoT have garnered attention. We aim to create innovative services within this era, contributing to the expansion of our customers' profits, market growth, and regional economic development.
