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Providing a single view that links customer, order, and inventory-related information.

Always Up-to-Date The latest features, best practices in security, and infrastructure technologies are always available to you. This reduces the time required for decision-making processes and allows new processes and features to be continuously utilized. There is also no need to waste the customized features developed, as testing is conducted to ensure they operate smoothly on the next version, and functionality is confirmed. Seamless Interconnection All applications can leverage a single view for customers, access to the entire network inventory, and end-to-end supply chain and fulfillment execution. Useful data from other departments within the organization is not confined to individual silos. As a result, sales, service, fulfillment, and customer engagement departments can access the same information, enabling agile operations. Continuous Adaptation Supports consistent iteration, constant optimization, and ongoing innovation. The solution learns from corporate data and helps facilitate better decision-making over time. It also flexibly responds to the needs of the industry and organization.

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

Manhattan Active Solutions is an integrated solution on a single platform where all functions operate in the cloud. It features a newly designed and developed microservices architecture that accommodates a wide variety of custom requirements while also providing sufficient scalability to automatically scale out in response to increased volume and demand fluctuations, thus meeting various needs in logistics operations. Furthermore, by adopting a microservices architecture, it achieves versionless functionality, allowing users to always access the latest features without the need for upgrades. After implementation, it becomes completely maintenance-free, eliminating concerns about support expiration and preventing obsolescence. Personnel at the companies using this solution no longer need to worry about system and software maintenance, allowing them to focus entirely on providing services to their customers. This solution evolves stores into shipping hubs and manages inventory across the entire supply chain, including partner companies, in an integrated manner. By enabling effective inventory placement based on demand forecasting, it strongly promotes the company's fulfillment strategy.

Utilizing stores to maximize e-commerce sales.

Features and Functions - Reduces training time for employee systems and in-store pickups with an easy-to-understand visual progress display and a guided flow that instructs the next steps. - Controls in-store user experience and fulfillment activities through real-time visibility of performance and risks. - Provides visibility into store workload with push notification features that alert employees to new tasks and real-time counts of pending fulfillments in the store. - Identifies high-priority orders and deliveries using feature-rich configuration rules to manage store fulfillment workload. - Optimizes picking operations based on store tasks, processes, and layouts using order, batch, and sorting strategies. - Links receiving and fulfillment to accommodate web purchases and in-store pickup orders. - Manages customer in-store product pickups using staging, order search, customer verification, and receipt signature capture. - Enables freight verification, shipping processing, and cargo tracking through collaboration with major carriers. - Picks and packs special orders, individual requests, and product-specific tasks with detailed instructions.

Improve store inventory accuracy and sales, and reduce product stockouts.

Features and Functions - Display of segmented in-store inventory and inventory management using inventory processing codes (on-hand inventory, sellable inventory, quality check pending inventory, defective inventory, etc.) - Display of expected receipt dates for ordered and in-transit inventory with confirmed arrival dates - Consistent inventory management with high accuracy - Management of store replenishment through receiving and inventory processing functions - Receiving by package, case, or load, including audit support functions at the package level - Receiving, staging, and pickup functions for orders from the website to the store

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Features and Functions Optimization - Define optimization strategies based on service levels, free shipping, clearance items, and customer classification - Evaluate multiple fulfillment options overall - Convert shipping/work, capacity, defect rates, inventory levels, supply days, sales prices, and distance to customers into fulfillment costs - Level the fulfillment workload across facilities - Improve historical rejection rates, inventory accuracy, and workload by addressing excess inventory and protecting the last in-store stock Understanding and Adaptation - Display decisions for each fulfillment including overall cost breakdown and decision parameters - Show real-time global network performance from a single order line item Fulfillment - Determine order routing to distributed networks including logistics centers, stores, and suppliers, and track real-time status - Handle complex merge-in-transit shipments and support bulk deliveries to customers - Leverage vendor drop ship order fulfillment - Respond to fulfillment outages, capacity constraints, and inventory protection

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Functions and Features Orchestration - Reduces complexity and cost through a single architecture - MACD (Move, Add, Change, Delete) for orders in transit - Specific milestone tracking to proactively identify and resolve issues - Audits all changes in the order lifecycle process - Supports multiple brands, countries, and currencies Fulfillment - Supports BOPIS (Buy Online, Pick Up In Store), BORIS (Buy Online, Return In Store), shipping to stores, and shipping from stores - Supports a variety of fulfillment options for a single order, including home shipping, in-store pickup, shipping from stores, and same-day delivery - Accommodates various return methods and automatic refunds Interoperability - Leverages existing assets (legacy systems) - Implements features such as customer history search, holds, and cross-channel returns/exchanges through a wide range of REST services - Pre-integrates tax calculations using third-party tax applications - Pre-integrates payment processes using third-party gateways

Not the wonderful experience you think, but the experience that the customer desires.

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