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Providing a single view that links customer, order, and inventory-related information.

Always Up-to-Date The latest features, best practices in security, and infrastructure technologies are always available to you. This reduces the time required for decision-making processes and allows new processes and features to be continuously utilized. There is also no need to waste the customized features developed, as testing is conducted to ensure they operate smoothly on the next version, and functionality is confirmed. Seamless Interconnection All applications can leverage a single view for customers, access to the entire network inventory, and end-to-end supply chain and fulfillment execution. Useful data from other departments within the organization is not confined to individual silos. As a result, sales, service, fulfillment, and customer engagement departments can access the same information, enabling agile operations. Continuous Adaptation Supports consistent iteration, constant optimization, and ongoing innovation. The solution learns from corporate data and helps facilitate better decision-making over time. It also flexibly responds to the needs of the industry and organization.

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

Manhattan Active Solutions is an integrated solution on a single platform where all functions operate in the cloud. It features a newly designed and developed microservices architecture that accommodates a wide variety of custom requirements while also providing sufficient scalability to automatically scale out in response to increased volume and demand fluctuations, thus meeting various needs in logistics operations. Furthermore, by adopting a microservices architecture, it achieves versionless functionality, allowing users to always access the latest features without the need for upgrades. After implementation, it becomes completely maintenance-free, eliminating concerns about support expiration and preventing obsolescence. Personnel at the companies using this solution no longer need to worry about system and software maintenance, allowing them to focus entirely on providing services to their customers. This solution evolves stores into shipping hubs and manages inventory across the entire supply chain, including partner companies, in an integrated manner. By enabling effective inventory placement based on demand forecasting, it strongly promotes the company's fulfillment strategy.

Supply chain technology that is scalable to match operational size and can be operational in a short period of time.

It has the responsiveness to flexibly adapt to changes in demand, improve warehouse productivity, make effective use of space, and promote employee engagement. Additionally, by using advanced patented algorithms that mathematically plan and optimize operations, it facilitates the flow of inventory and information, enabling perfect execution across inventory, labor, and space. Companies are facing an unprecedented challenge to respond to the ever-changing demands of the digital world. In distribution centers, there is a need to provide superior service with fewer workers and to supply multiple channels from a single inventory bucket. The utilization of wearable devices, integration with those devices, simplification of access, and "always on, always optimizing" supply chain solutions will likely give rise to even more new challenges in the near future. This is the optimal solution to tackle the demanding challenges in logistics environments, ideally combining various characteristics, functions, and technologies for companies addressing supply chain challenges.

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

Manhattan Active Warehouse Management is a versionless, cloud-native WMS that automatically scales, so once implemented, there is no need for upgrades. It also has the extensibility to easily accommodate unique business requirements. In other words, it is "the last warehouse management system you will ever implement." Additionally, it leads to a reduction in potential IT costs, not only for visible items like hardware and software but also for labor and time spent on maintenance, significantly improving system downtime caused by tuning, patching, and upgrades.

Utilizing stores to maximize e-commerce sales.

Features and Functions - Reduces training time for employee systems and in-store pickups with an easy-to-understand visual progress display and a guided flow that instructs the next steps. - Controls in-store user experience and fulfillment activities through real-time visibility of performance and risks. - Provides visibility into store workload with push notification features that alert employees to new tasks and real-time counts of pending fulfillments in the store. - Identifies high-priority orders and deliveries using feature-rich configuration rules to manage store fulfillment workload. - Optimizes picking operations based on store tasks, processes, and layouts using order, batch, and sorting strategies. - Links receiving and fulfillment to accommodate web purchases and in-store pickup orders. - Manages customer in-store product pickups using staging, order search, customer verification, and receipt signature capture. - Enables freight verification, shipping processing, and cargo tracking through collaboration with major carriers. - Picks and packs special orders, individual requests, and product-specific tasks with detailed instructions.

Improve store inventory accuracy and sales, and reduce product stockouts.

Features and Functions - Display of segmented in-store inventory and inventory management using inventory processing codes (on-hand inventory, sellable inventory, quality check pending inventory, defective inventory, etc.) - Display of expected receipt dates for ordered and in-transit inventory with confirmed arrival dates - Consistent inventory management with high accuracy - Management of store replenishment through receiving and inventory processing functions - Receiving by package, case, or load, including audit support functions at the package level - Receiving, staging, and pickup functions for orders from the website to the store

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Features and Functions Optimization - Define optimization strategies based on service levels, free shipping, clearance items, and customer classification - Evaluate multiple fulfillment options overall - Convert shipping/work, capacity, defect rates, inventory levels, supply days, sales prices, and distance to customers into fulfillment costs - Level the fulfillment workload across facilities - Improve historical rejection rates, inventory accuracy, and workload by addressing excess inventory and protecting the last in-store stock Understanding and Adaptation - Display decisions for each fulfillment including overall cost breakdown and decision parameters - Show real-time global network performance from a single order line item Fulfillment - Determine order routing to distributed networks including logistics centers, stores, and suppliers, and track real-time status - Handle complex merge-in-transit shipments and support bulk deliveries to customers - Leverage vendor drop ship order fulfillment - Respond to fulfillment outages, capacity constraints, and inventory protection

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Functions and Features Orchestration - Reduces complexity and cost through a single architecture - MACD (Move, Add, Change, Delete) for orders in transit - Specific milestone tracking to proactively identify and resolve issues - Audits all changes in the order lifecycle process - Supports multiple brands, countries, and currencies Fulfillment - Supports BOPIS (Buy Online, Pick Up In Store), BORIS (Buy Online, Return In Store), shipping to stores, and shipping from stores - Supports a variety of fulfillment options for a single order, including home shipping, in-store pickup, shipping from stores, and same-day delivery - Accommodates various return methods and automatic refunds Interoperability - Leverages existing assets (legacy systems) - Implements features such as customer history search, holds, and cross-channel returns/exchanges through a wide range of REST services - Pre-integrates tax calculations using third-party tax applications - Pre-integrates payment processes using third-party gateways

Not the wonderful experience you think, but the experience that the customer desires.

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By using a scientific approach, we present analysis results to ensure optimal picking and support rational decision-making.

The Slotting Optimization application, fully web-based and utilizing an advanced mathematical model to determine optimal slotting, considers seasons, sales trends, and product variations while maintaining grouping by popular item order or categorization. It is designed with the capability to handle very complex warehouses. Features and Functions: - The ability to change the picking locations within the warehouse as many times as needed to accommodate new product demand, changes in consumer expectations, and operational constraints. - Grouping products to quickly fulfill orders and executing layout updates in line with trends and changes. - Calculating optimal locations based on relative values, product characteristics, and turnover rates. - Summing the prices of all products and comparing millions of shipping combinations against user-defined strategies. - Scenario management functionality to simulate different rule sets and find the optimal configuration. - Ensuring the right inventory is in the best location at the optimal time. It identifies the optimal storage locations for all products in the logistics center, improving picking efficiency, reducing replenishment frequency, and maximizing throughput.

Labor management enhances product throughput, promotes customer service, and supports warehouse efficiency improvement.

Features and Functions - Performance evaluation of staff against engineering work standards - Utilization of normative workflows for coaching and dialogue with employees - Systematic feedback provided to employees based on a scorecard that measures and evaluates performance - Optimization of overtime and the number of full-time/temporary workers based on demand forecasting - Provision of real-time data on employee productivity and performance as a mobile feature for managers - Calculation of bonuses and data transmission to the payroll system - Determination of optimal staff composition through what-if analysis - Forecasting and planning workforce based on attendance days, shifts, tasks, and assigned locations Enhancing Operational Performance The functions of labor management and WMS, which were traditionally built separately, are integrated into Manhattan's Performance at Work initiative. It enables real-time measurement of goals based on actual performance. Additionally, access to critical performance data increases, leading to improved employee engagement and enhanced managerial effectiveness through the Performance at Work initiative.

Centralized Management View of Corporate Inventory Strategy

Initiating innovation at the speed of the cloud To remain constantly active, companies need a flexible approach that allows them to leverage the latest technologies immediately. The Manhattan Active Inventory Solution is designed to continuously support innovation at a faster pace. Various deployment options are available, including public cloud, private cloud, managed/hosting services, or on-premises, tailored to meet your needs, capabilities, and budget. With annual upgrade options, you can always enjoy the latest features from Manhattan.