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The customer's post-purchase experience is more important than ever!

For more details, please download the PDF or contact Manhattan at (representative: 03-6205-7400).

Not the wonderful experience you think, but the experience that the customer desires.

For more details, please download the PDF or feel free to contact us.

Taking the customer team to the next step.

Features and Functions - Quickly resolve issues using an advanced case management and escalation framework - Integrate customer engagement tools that can be deployed on any device or OS - Equipped with communication features for interactions with customers, gathering information from social networks - Natively integrate customer preferences and experience history into order and customer systems - Use predictive notifications for order management to detect issues and create cases - Publish lifetime spending, purchasing trends, social insights, and intelligent alerts to maximize customer interactions - An agent dashboard that allows viewing team performance across all communication channels - Listen to, respond to, and address customer feedback from social channels to provide more proactive customer service - Understand customer interactions and transaction history across all channels and display cases opened by that customer - Innovative phone system with features such as displaying customer dashboards during calls, transferring, holding, conferencing, and call handling functions

Build quick and easy access to the latest customer transaction information in the sales channel.

Features and Functions - View demand and supply across all sales channels from a single perspective. - Provide information on frequently inquired orders and returns with just a few clicks, reducing the time spent on inquiries. - Support sales using powerful item search and product information features. - Allow customers to make changes to any order. - Monitor gates and access for various user roles, including suggesting alternatives and accepting returns. - Offer customer inquiry, return, and exchange functionalities through a self-service console for digital commerce. - Switch between customer orders, returns, and exchanges. - Support returns and equivalent/non-equivalent exchanges across all sales channels. - Provide support staff with options for multiple delivery methods (to the delivery address, store pickup, shipping to the store, etc.). - Utilize store locators and inventory visibility at the store level. - Expand with a flexible and easily extensible UI. - Maximize legacy assets through a RESTful API architecture. - Equip with communication features for interaction with customers, gathering information from social networks.

Utilizing stores to maximize e-commerce sales.

Features and Functions - Reduces training time for employee systems and in-store pickups with an easy-to-understand visual progress display and a guided flow that instructs the next steps. - Controls in-store user experience and fulfillment activities through real-time visibility of performance and risks. - Provides visibility into store workload with push notification features that alert employees to new tasks and real-time counts of pending fulfillments in the store. - Identifies high-priority orders and deliveries using feature-rich configuration rules to manage store fulfillment workload. - Optimizes picking operations based on store tasks, processes, and layouts using order, batch, and sorting strategies. - Links receiving and fulfillment to accommodate web purchases and in-store pickup orders. - Manages customer in-store product pickups using staging, order search, customer verification, and receipt signature capture. - Enables freight verification, shipping processing, and cargo tracking through collaboration with major carriers. - Picks and packs special orders, individual requests, and product-specific tasks with detailed instructions.

Providing a single view that links customer, order, and inventory-related information.

Always Up-to-Date The latest features, best practices in security, and infrastructure technologies are always available to you. This reduces the time required for decision-making processes and allows new processes and features to be continuously utilized. There is also no need to waste the customized features developed, as testing is conducted to ensure they operate smoothly on the next version, and functionality is confirmed. Seamless Interconnection All applications can leverage a single view for customers, access to the entire network inventory, and end-to-end supply chain and fulfillment execution. Useful data from other departments within the organization is not confined to individual silos. As a result, sales, service, fulfillment, and customer engagement departments can access the same information, enabling agile operations. Continuous Adaptation Supports consistent iteration, constant optimization, and ongoing innovation. The solution learns from corporate data and helps facilitate better decision-making over time. It also flexibly responds to the needs of the industry and organization.

Always flexible, always up-to-date.

Manhattan Active Transportation Manhattan's Active Transportation solution is a comprehensive logistics solution designed to support the delivery needs of the entire enterprise, regardless of transportation method, area, or channel. This solution enables transportation modeling, fleet optimization, and dispatch, as well as support for parcel and home delivery, integrating transportation and logistics within the logistics system through visualization. Manhattan Active Enterprise Management Regardless of how the end customer chooses, providing the selected service has become the "new standard" for brand protection. Therefore, the importance of bridging functional gaps between warehousing, transportation, and extended enterprises is increasingly recognized across the supply chain. By integrating clear processes between internal teams and external partners, it enables more qualified responses, real-time visibility, and lays the foundation for increased profitability.

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

Manhattan Active Solutions is an integrated solution on a single platform where all functions operate in the cloud. It features a newly designed and developed microservices architecture that accommodates a wide variety of custom requirements while also providing sufficient scalability to automatically scale out in response to increased volume and demand fluctuations, thus meeting various needs in logistics operations. Furthermore, by adopting a microservices architecture, it achieves versionless functionality, allowing users to always access the latest features without the need for upgrades. After implementation, it becomes completely maintenance-free, eliminating concerns about support expiration and preventing obsolescence. Personnel at the companies using this solution no longer need to worry about system and software maintenance, allowing them to focus entirely on providing services to their customers. This solution evolves stores into shipping hubs and manages inventory across the entire supply chain, including partner companies, in an integrated manner. By enabling effective inventory placement based on demand forecasting, it strongly promotes the company's fulfillment strategy.