■Introduced Systems Replenishment System, Demand Forecasting System ■Challenges The rapidly growing business of Floor & Decor previously relied on a replenishment system but was unable to perform accurate order and demand forecasts because it could only view information at the DC level when predicting DC needs. Floor & Decor is a major specialty retailer dealing in hard surface flooring, offering a wide range of in-stock tiles, wood, related tools, and materials for flooring installation. Headquartered in Atlanta, Georgia, the company was established in 2000 and has been recognized as one of Fortune's 100 Fastest Growing Companies. Homeowners and professional contractors can access superstore selections at warehouse prices, providing showroom-quality offerings across multiple channels, including retail, e-commerce, and B2B. *For more details, please refer to the PDF document or feel free to contact us.*

This report reveals the risks of declining profitability and the friction that undermines retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can pave the way for profitable fulfillment operations, inventory management, and in-store experiences by selecting the right technology and the right technology partners. The Manhattan Active Omni solution helps make Push Possible and supports you in succeeding in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).

While every element of the purchasing process is important, it is believed that getting the final interaction point in the buyer's journey right after the purchase is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).*

■Introduced System Manhattan SCALE, Operational Supply Chain Intelligence ■Challenges Previously, Elon used its own developed warehouse management system (WMS), but the users had a high degree of freedom in their operations, leading to inefficient processes and decreased productivity. However, as the business was expanding across all sales channels, a solution was needed to further develop the business. Elon relied on its own solution, but it could no longer accommodate the company's continuous growth and was plagued by inefficiencies. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Warehouse Management System "Manhattan SCALE" ■Challenges We were looking for a system that could manage warehouse operations worldwide with a single warehouse management system, capable of highly automating and controlling complex processes. From refreshing walks in the forest to several days of trekking in the Scandinavian highlands, Fenix offers clothing and equipment through its brands Fjällräven, Hanwag, Brunton, Primus, Tierra, and Royal Robbins. *For more details, please refer to the PDF document or feel free to contact us.

■Introduced Systems Replenishment System, Demand Forecasting System, Transportation Management System ■Challenges Sysco's inventory management personnel needed a multi-echelon system to manage demand forecasting and inventory replenishment for the company's rapidly growing and continuously evolving business. The inventory management personnel at Sysco Corporation faced a dilemma. They needed a system to manage the company's demand forecasting and inventory replenishment. However, they understood that the company was always changing. Should they improve the system built in-house, or should they purchase a new system from a software provider? Sysco's customers include restaurants, travel services, schools, retail stores, healthcare facilities, and government agencies. These customers purchase approximately 400,000 products, including fresh produce, dairy, meat, seafood, frozen foods, canned goods, dry foods, and beverages. They also handle non-food items such as paper products and cleaning supplies. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Manhattan Active Inventory Demand Forecasting and Replenishment Solution ■Challenges Walgreens Boots Alliance needed to replace its proprietary replenishment system to integrate with enhanced logistics capabilities. Walgreens Boots Alliance was established in December 2006 through the merger of Alliance UniChem PLC and Boots Group PLC. The company provides a variety of products and services to customers in 20 countries through its owned businesses, joint ventures, and associates. The group has two core divisions: pharmaceutical wholesale and pharmacy retail. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Manhattan SCALE ■Challenges RedMart needed to transition to an automated fulfillment approach to optimize its complex order fulfillment operations and rapidly expand its business. As a startup in Singapore, RedMart began its operations with approximately 3,000 stock keeping units (SKUs) in a warehouse of about 3,000 square feet. As orders increased and awareness grew, the founders realized that the manual fulfillment process they initially used would soon hinder the growth of the business. *For more details, please refer to the PDF document or feel free to contact us.*

■Introduced System Warehouse Management System and Slotting Optimization Solution ■Challenges Norauto's expensive and inefficient proprietary warehouse system had become outdated. To support the company's growth and replace the outdated system, Norauto decided to embark on a business engineering project to completely redesign its business processes and IT infrastructure. This project included key objectives such as: - Improving operational productivity, particularly in the logistics sector - Complying with tracking standards in the automotive industry - Enhancing order accuracy in the fulfillment process to 99.9% - Implementing a proven, reliable, and upgradeable supply chain execution system *For more details, please refer to the PDF document or feel free to contact us.*

■Implemented System Manhattan Active Inventory Demand Forecasting and Replenishment Solution ■Challenges The inventory management solution previously used by KeHE could not meet the increasing demands of customers. The food distribution company needed an advanced solution to better understand customer needs and provide improved service. KeHE has 70 years of experience in the food wholesale sector. With over 5,500 employees and 16 distribution centers, the company's supply chain is continuously evolving. KeHE's Natural & Organic, Specialty & Fresh brands are sold in 30,000 retail stores and online shops. *For more details, please refer to the PDF document or feel free to contact us.*

■Implemented System Warehouse Management System (WMOS) ■Challenges Jockey Corporation operates globally and needed to seize new opportunities, ensure reliable inventory for existing sales channels, and prepare to offer unique and appealing products. Founded in 1876, Jockey Corporation has become a leading American brand with over 3,000 employees worldwide as a privately held company. Jockey is a leading supplier of underwear and other apparel products sold in over 120 countries. *For more details, please refer to the PDF document or feel free to contact us.*

■Implemented Systems Warehouse Management System (WMOS), Supply Chain Intelligence ■Challenges The company needed to upgrade its highly customized WMS module built on a legacy ERP backbone and implement a cutting-edge WMS that provides high-level functionality in a standard form without changes. Based in Reykjavik, Iceland, the company provides both wholesale and logistics services, including procurement, inventory management, and distribution, to its parent company, the retail group Hagar. Hagar has a portfolio of retail and wholesale companies operating independently across Iceland. This group includes sports equipment stores, department store franchises operating on behalf of retailers such as Debenhams, Zara, and TopShop, as well as three food retailers served by Aðföng, which provides logistics services. These include the low-cost, high-volume grocery chain Bonus, the hypermarket chain Hagkaup known for its wide range of food and non-food items, and the 10-11 convenience stores. *Please feel free to contact us.*

It is the most innovative workforce optimization solution in the industry. Proper workforce planning in logistics centers has always been a challenge. Legacy warehouse management systems have consistently struggled to continuously optimize and harmonize fluctuating priorities, inventory, and capacity, resulting in an unstable state. This unified distribution planning is a new feature of Manhattan Active Warehouse Management that serves as a guide for warehouse supervisors and operations managers to plan, forecast, and reallocate the workforce needed in the future. This allows decision-makers to spend more time focusing on fulfillment and reduces the time spent adjusting workforce surpluses and shortages.

■Implemented Systems Warehouse Management System, Supply Chain Intelligence, Slotting Optimization, Audit Payment & Billing ■Challenges There were issues with customer compliance due to major retailers actively engaging in chargeback programs, as well as numerous delivery compliance issues. New Balance manufactures and sells innovative technology and a wide range of sizes in performance footwear and apparel. The company operates two distribution centers: one in Lawrence, Massachusetts, covering 360,000 square feet, and another in Ontario, Canada, covering 650,000 square feet. Each DC has 135 employees, holds 30,000 SKUs, and the average annual shipment volume for both DCs is 24 million units. Facing an end-of-support warehouse management product, the company was looking for a new supply chain partner that is an industry leader and can provide ongoing services. *For more details, please refer to the PDF document or feel free to contact us.*

■Challenges Yusen Logistics needed standardized supply chain solutions to provide consistent services to customers worldwide and to enhance its proven global logistics service capabilities. Additionally, it sought a globally deployable technology platform that could effectively serve companies across a wide range of industries. To support its contract logistics services in Europe, Yusen Logistics was utilizing a variety of IT solutions. Each country team within Yusen Logistics was responding to customer supply chain needs using multiple local systems. For a global company with over 20,000 employees across 43 countries and more than 500 locations, maintaining a technology environment customized for each region was costly and hindered the streamlining and optimization of operational methods, especially when serving large global customers. *For more details, please refer to the PDF document or feel free to contact us.*

This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable online growth › Centralized inventory management › Recognition of what is relevant to customers

■Issue Despite a significant increase in catalog products, Harvard Drug's buyers were managing inventory across four warehouses using Excel sheets. The vertical structure within the organization was creating further inefficiencies. Harvard Drug is a robust company that offers a wide range of brand-name pharmaceuticals, generic drugs, over-the-counter medications, and supplements to over 15,000 wholesalers and retailers. A series of acquisitions that began in 2006 has led to the current offering of more than 18,000 products across multiple divisions. Currently, it provides over 18,000 products across several divisions, including the Pharmaceutical Division, Wholesale Division, Retail Division, Medical Division, Pharmacy Division, and Animal Health Division. *For more details, please refer to the PDF document or feel free to contact us.*

■Issue The old warehouse management system could not keep up with the company's rapid growth, and an additional solution was needed to manage expectations. UNDER ARMOUR operates on the premise of providing excellent products and customer service, building great teams, and telling compelling stories. Since its founding in 1996, the company's growth rate has been astonishing. In fact, the WM system and manual processes that have managed the footwear and athletic apparel distribution centers for the past 10 years had reached their limits. *For more details, please refer to the PDF document or feel free to contact us.*

■Issue Due to changes in the market environment and the continuous growth of business, the limitations of Bidfood's existing supply chain system infrastructure have become apparent. Bidfood, a wholesaler for the Dutch food service industry, will implement Manhattan Associates' supply chain solutions across all 16 warehouses in the Netherlands to enhance the future potential of its distribution network and improve operational efficiency within and between distribution centers. *For more details, please refer to the PDF document or feel free to contact us.*

■Issue With an increase in the range of products handled, the company's unique warehouse system is unable to process them efficiently. Argos is involved in home delivery services for Home Retail Group, a major home goods retailer in the UK. Last year, it achieved sales of over £4.2 billion. The Argos website is the second most visited retail site in the UK, with an average of 17 million households in the UK, meaning about two-thirds of the population always has an Argos catalog. *For more details, please refer to the PDF document or feel free to contact us.*

The rapid growth of humanity and its impacts on Arctic global warming, food and water shortages in Africa, and floating waste in the Pacific are concerns that everyone has today. Many of us want to protect this world when faced with information about the actual impact of our decisions. A dozen years ago, the concept of sustainability in supply chains emerged, bringing many ideas to change the impact we, as a species, have on the Earth.

At Manhattan Associates, we spend a tremendous amount of time researching "self-determination theory," "behavior analysis," and "digital game design methods." Our goal is not to create a digital game for the warehouse, but to gamify the DC itself. We have incorporated gamification techniques into all tasks such as picking, packing, and slotting, enabling employees to achieve personal best performance records. We can combine challenges related to performance, throughput, tardiness, and utilization with badges for milestone achievements and reward points that can be exchanged for prizes and local recognition in a digital marketplace.

At Manhattan Associates, we have been engaged in data science since our founding, innovating for many years to create intelligent solutions that enhance the speed and efficiency of distribution and transportation while reducing costs. Rather than developing general intelligence capabilities to solve every situation, we leverage an "applied" approach to AI and ML to address specific challenges. We believe there has never been a better time for all companies, regardless of size, to utilize ML to modernize, enhance, and optimize supply chain operations and processes, thereby increasing competitiveness, transforming, and differentiating themselves. This is not science fiction; it is happening right now. Manhattan Associates is at the forefront of providing solutions equipped with applied intelligence that redefines how supply chains learn, adapt, and grow. The core of innovations like Manhattan Active Warehouse Management uses advanced ML to harmonize integrated DC automation, employee engagement and labor, inventory, and orders.

The traditional portfolio approach to supply chain solution architecture created artificial barriers for efficiency by separating distribution, labor, automation, and transportation. Therefore, we developed Manhattan Active Supply Chain to integrate supply chain planning and execution into one excellent application. Manhattan Associates continues to innovate at the forefront by providing integrated solutions equipped with applicable intelligence that encompass the necessary functionalities for success in commerce and supply chain environments, such as Manhattan Active Omni and Manhattan Active Supply Chain. Contact us now to learn about future systems, unified supply chains, and how Manhattan Associates can restore the symbiosis between distribution and transportation.

Manhattan Associates is proud to be recognized as a leader in Gartner's "2021 Magic Quadrant for Warehouse Management Systems." Download the report: https://www.manh.com/ja-jp/resources/research-report/13-time-leader-in-gartner-magic-quadrant-wms Once again, we have become a definitive leader in the most trusted position for execution capability and completeness of vision. Gartner states that Manhattan, as the only major WMS built on a cloud-native, microservices architecture, represents the future of supply chain platforms. Only Manhattan's technology can manage distribution and transportation in one powerful application, achieving overall planning, optimized performance, and unprecedented levels of agility and adaptability. We invite you to see what our Manhattan technology can bring to you.

Lifestyle retailer enhances digital commerce processing capacity by over 30% [Challenge] The globally expanding lifestyle shop needed to process e-commerce orders more quickly and improve the efficiency of its main distribution centers.

Reducing fulfillment costs by utilizing Manhattan [Challenge] Over 20% of delivery orders were shipped out of state at a high cost, despite having inventory available within the state. Additionally, over 15% of delivery orders were split into multiple packages, which also contributed to the increase in fulfillment costs.

Adapt to the rapidly changing demands of a dynamic market. [Challenge] Crocs is growing at an astonishing pace. This brand needed an agile and flexible warehouse management system to keep up with the company's accelerated growth.

Manhattan Associates, Inc. announced that Decathlon, a sports brand manufacturer headquartered in France, has implemented Manhattan SCALE at three B2C e-commerce warehouses in the Asia-Pacific region (APAC). The spread of the coronavirus has led to a global trend of e-commerce expansion, and Decathlon's stores in the APAC region have also seen a rapid increase in online orders over the past year. However, the gradual shift in sales channels has also brought various challenges such as order processing, inventory management, and warehouse labor shortages. Decathlon completed the implementation of Manhattan SCALE in just three months, streamlining the e-commerce order processing process and enhancing the efficiency of its supply chain and distribution network. For more details, visit: https://www.manh.com/ja-jp/resources/press-releases/2020/02/12/decathlon-modernizes-ecommerce-warehousing-capabilities

Manhattan Associates (NASDAQ: MANH) has announced that it has begun selling the Manhattan Active(TM) Omni solution in Japan. Manhattan Active Omni, the first omnichannel-as-a-service solution, supports the rapidly changing retail business in Japan and flexibly responds to the needs of today's consumers who actively shop digitally. At the same time, it provides an excellent purchasing experience for customers across all channels and offers means to improve sales and customer loyalty for Japanese retailers.