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Utilizing stores to maximize e-commerce sales.

Features and Functions - Reduces training time for employee systems and in-store pickups with an easy-to-understand visual progress display and a guided flow that instructs the next steps. - Controls in-store user experience and fulfillment activities through real-time visibility of performance and risks. - Provides visibility into store workload with push notification features that alert employees to new tasks and real-time counts of pending fulfillments in the store. - Identifies high-priority orders and deliveries using feature-rich configuration rules to manage store fulfillment workload. - Optimizes picking operations based on store tasks, processes, and layouts using order, batch, and sorting strategies. - Links receiving and fulfillment to accommodate web purchases and in-store pickup orders. - Manages customer in-store product pickups using staging, order search, customer verification, and receipt signature capture. - Enables freight verification, shipping processing, and cargo tracking through collaboration with major carriers. - Picks and packs special orders, individual requests, and product-specific tasks with detailed instructions.

Improve store inventory accuracy and sales, and reduce product stockouts.

Features and Functions - Display of segmented in-store inventory and inventory management using inventory processing codes (on-hand inventory, sellable inventory, quality check pending inventory, defective inventory, etc.) - Display of expected receipt dates for ordered and in-transit inventory with confirmed arrival dates - Consistent inventory management with high accuracy - Management of store replenishment through receiving and inventory processing functions - Receiving by package, case, or load, including audit support functions at the package level - Receiving, staging, and pickup functions for orders from the website to the store

Build long-term relationships with customers.

Features and Functions - Utilizes a single, responsive user interface for omnichannel sales - Customizes store outreach and in-store interactions based on customer profiles, history, and preferences - Operates as a personalized Black Book for high-touch customer engagement - Coordinates product styles, outfits, and separates according to customer preferences - Displays a 360° customer view across channels, including order history and customer wish lists - Provides recommendations, notepads, and customer notes - Mobile POS functionality allows for checkout anywhere - Personalized customer service tailored to individual needs - Integration with legacy or third-party recommended engines - Incorporates interactive catalogs, product videos, and other sales content - Facilitates the creation and management of customer appointments - Supports marketing communications from stores to customers

Taking the customer team to the next step.

Features and Functions - Quickly resolve issues using an advanced case management and escalation framework - Integrate customer engagement tools that can be deployed on any device or OS - Equipped with communication features for interactions with customers, gathering information from social networks - Natively integrate customer preferences and experience history into order and customer systems - Use predictive notifications for order management to detect issues and create cases - Publish lifetime spending, purchasing trends, social insights, and intelligent alerts to maximize customer interactions - An agent dashboard that allows viewing team performance across all communication channels - Listen to, respond to, and address customer feedback from social channels to provide more proactive customer service - Understand customer interactions and transaction history across all channels and display cases opened by that customer - Innovative phone system with features such as displaying customer dashboards during calls, transferring, holding, conferencing, and call handling functions

Build quick and easy access to the latest customer transaction information in the sales channel.

Features and Functions - View demand and supply across all sales channels from a single perspective. - Provide information on frequently inquired orders and returns with just a few clicks, reducing the time spent on inquiries. - Support sales using powerful item search and product information features. - Allow customers to make changes to any order. - Monitor gates and access for various user roles, including suggesting alternatives and accepting returns. - Offer customer inquiry, return, and exchange functionalities through a self-service console for digital commerce. - Switch between customer orders, returns, and exchanges. - Support returns and equivalent/non-equivalent exchanges across all sales channels. - Provide support staff with options for multiple delivery methods (to the delivery address, store pickup, shipping to the store, etc.). - Utilize store locators and inventory visibility at the store level. - Expand with a flexible and easily extensible UI. - Maximize legacy assets through a RESTful API architecture. - Equip with communication features for interaction with customers, gathering information from social networks.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Features and Functions Optimization - Define optimization strategies based on service levels, free shipping, clearance items, and customer classification - Evaluate multiple fulfillment options overall - Convert shipping/work, capacity, defect rates, inventory levels, supply days, sales prices, and distance to customers into fulfillment costs - Level the fulfillment workload across facilities - Improve historical rejection rates, inventory accuracy, and workload by addressing excess inventory and protecting the last in-store stock Understanding and Adaptation - Display decisions for each fulfillment including overall cost breakdown and decision parameters - Show real-time global network performance from a single order line item Fulfillment - Determine order routing to distributed networks including logistics centers, stores, and suppliers, and track real-time status - Handle complex merge-in-transit shipments and support bulk deliveries to customers - Leverage vendor drop ship order fulfillment - Respond to fulfillment outages, capacity constraints, and inventory protection

Retailers can quickly define and reset views or scenarios, matching the right inventory with the right customers.

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Provide a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Features and Functions - Real-time display of all inventory across warehouses, during transportation, including logistics centers (DC), stores, and suppliers. - Disposal of defective, damaged, and other inventory items. - Segmentation of inventory in backrooms, on the floor, etc. - Use of standard event functionality to publish inventory events and synchronize inventory positions in real-time across the network and external applications. - Management of virtual splits of inventory across multiple channels while maintaining a single pool in the logistics center. - Use of a single integrated order across all channels. - Management of ordered and in-transit inventory by channel or usage type.

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Functions and Features Orchestration - Reduces complexity and cost through a single architecture - MACD (Move, Add, Change, Delete) for orders in transit - Specific milestone tracking to proactively identify and resolve issues - Audits all changes in the order lifecycle process - Supports multiple brands, countries, and currencies Fulfillment - Supports BOPIS (Buy Online, Pick Up In Store), BORIS (Buy Online, Return In Store), shipping to stores, and shipping from stores - Supports a variety of fulfillment options for a single order, including home shipping, in-store pickup, shipping from stores, and same-day delivery - Accommodates various return methods and automatic refunds Interoperability - Leverages existing assets (legacy systems) - Implements features such as customer history search, holds, and cross-channel returns/exchanges through a wide range of REST services - Pre-integrates tax calculations using third-party tax applications - Pre-integrates payment processes using third-party gateways

Not the wonderful experience you think, but the experience that the customer desires.

For more details, please download the PDF or feel free to contact us.