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Providing a single view that links customer, order, and inventory-related information.

Always Up-to-Date The latest features, best practices in security, and infrastructure technologies are always available to you. This reduces the time required for decision-making processes and allows new processes and features to be continuously utilized. There is also no need to waste the customized features developed, as testing is conducted to ensure they operate smoothly on the next version, and functionality is confirmed. Seamless Interconnection All applications can leverage a single view for customers, access to the entire network inventory, and end-to-end supply chain and fulfillment execution. Useful data from other departments within the organization is not confined to individual silos. As a result, sales, service, fulfillment, and customer engagement departments can access the same information, enabling agile operations. Continuous Adaptation Supports consistent iteration, constant optimization, and ongoing innovation. The solution learns from corporate data and helps facilitate better decision-making over time. It also flexibly responds to the needs of the industry and organization.

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

Manhattan Active Solutions is an integrated solution on a single platform where all functions operate in the cloud. It features a newly designed and developed microservices architecture that accommodates a wide variety of custom requirements while also providing sufficient scalability to automatically scale out in response to increased volume and demand fluctuations, thus meeting various needs in logistics operations. Furthermore, by adopting a microservices architecture, it achieves versionless functionality, allowing users to always access the latest features without the need for upgrades. After implementation, it becomes completely maintenance-free, eliminating concerns about support expiration and preventing obsolescence. Personnel at the companies using this solution no longer need to worry about system and software maintenance, allowing them to focus entirely on providing services to their customers. This solution evolves stores into shipping hubs and manages inventory across the entire supply chain, including partner companies, in an integrated manner. By enabling effective inventory placement based on demand forecasting, it strongly promotes the company's fulfillment strategy.

Utilizing stores to maximize e-commerce sales.

Features and Functions - Reduces training time for employee systems and in-store pickups with an easy-to-understand visual progress display and a guided flow that instructs the next steps. - Controls in-store user experience and fulfillment activities through real-time visibility of performance and risks. - Provides visibility into store workload with push notification features that alert employees to new tasks and real-time counts of pending fulfillments in the store. - Identifies high-priority orders and deliveries using feature-rich configuration rules to manage store fulfillment workload. - Optimizes picking operations based on store tasks, processes, and layouts using order, batch, and sorting strategies. - Links receiving and fulfillment to accommodate web purchases and in-store pickup orders. - Manages customer in-store product pickups using staging, order search, customer verification, and receipt signature capture. - Enables freight verification, shipping processing, and cargo tracking through collaboration with major carriers. - Picks and packs special orders, individual requests, and product-specific tasks with detailed instructions.

Improve store inventory accuracy and sales, and reduce product stockouts.

Features and Functions - Display of segmented in-store inventory and inventory management using inventory processing codes (on-hand inventory, sellable inventory, quality check pending inventory, defective inventory, etc.) - Display of expected receipt dates for ordered and in-transit inventory with confirmed arrival dates - Consistent inventory management with high accuracy - Management of store replenishment through receiving and inventory processing functions - Receiving by package, case, or load, including audit support functions at the package level - Receiving, staging, and pickup functions for orders from the website to the store

Build long-term relationships with customers.

Features and Functions - Utilizes a single, responsive user interface for omnichannel sales - Customizes store outreach and in-store interactions based on customer profiles, history, and preferences - Operates as a personalized Black Book for high-touch customer engagement - Coordinates product styles, outfits, and separates according to customer preferences - Displays a 360° customer view across channels, including order history and customer wish lists - Provides recommendations, notepads, and customer notes - Mobile POS functionality allows for checkout anywhere - Personalized customer service tailored to individual needs - Integration with legacy or third-party recommended engines - Incorporates interactive catalogs, product videos, and other sales content - Facilitates the creation and management of customer appointments - Supports marketing communications from stores to customers

Taking the customer team to the next step.

Features and Functions - Quickly resolve issues using an advanced case management and escalation framework - Integrate customer engagement tools that can be deployed on any device or OS - Equipped with communication features for interactions with customers, gathering information from social networks - Natively integrate customer preferences and experience history into order and customer systems - Use predictive notifications for order management to detect issues and create cases - Publish lifetime spending, purchasing trends, social insights, and intelligent alerts to maximize customer interactions - An agent dashboard that allows viewing team performance across all communication channels - Listen to, respond to, and address customer feedback from social channels to provide more proactive customer service - Understand customer interactions and transaction history across all channels and display cases opened by that customer - Innovative phone system with features such as displaying customer dashboards during calls, transferring, holding, conferencing, and call handling functions

Build quick and easy access to the latest customer transaction information in the sales channel.

Features and Functions - View demand and supply across all sales channels from a single perspective. - Provide information on frequently inquired orders and returns with just a few clicks, reducing the time spent on inquiries. - Support sales using powerful item search and product information features. - Allow customers to make changes to any order. - Monitor gates and access for various user roles, including suggesting alternatives and accepting returns. - Offer customer inquiry, return, and exchange functionalities through a self-service console for digital commerce. - Switch between customer orders, returns, and exchanges. - Support returns and equivalent/non-equivalent exchanges across all sales channels. - Provide support staff with options for multiple delivery methods (to the delivery address, store pickup, shipping to the store, etc.). - Utilize store locators and inventory visibility at the store level. - Expand with a flexible and easily extensible UI. - Maximize legacy assets through a RESTful API architecture. - Equip with communication features for interaction with customers, gathering information from social networks.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Features and Functions Optimization - Define optimization strategies based on service levels, free shipping, clearance items, and customer classification - Evaluate multiple fulfillment options overall - Convert shipping/work, capacity, defect rates, inventory levels, supply days, sales prices, and distance to customers into fulfillment costs - Level the fulfillment workload across facilities - Improve historical rejection rates, inventory accuracy, and workload by addressing excess inventory and protecting the last in-store stock Understanding and Adaptation - Display decisions for each fulfillment including overall cost breakdown and decision parameters - Show real-time global network performance from a single order line item Fulfillment - Determine order routing to distributed networks including logistics centers, stores, and suppliers, and track real-time status - Handle complex merge-in-transit shipments and support bulk deliveries to customers - Leverage vendor drop ship order fulfillment - Respond to fulfillment outages, capacity constraints, and inventory protection

Retailers can quickly define and reset views or scenarios, matching the right inventory with the right customers.

For more details, please download the PDF or feel free to contact us.

Provide a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Features and Functions - Real-time display of all inventory across warehouses, during transportation, including logistics centers (DC), stores, and suppliers. - Disposal of defective, damaged, and other inventory items. - Segmentation of inventory in backrooms, on the floor, etc. - Use of standard event functionality to publish inventory events and synchronize inventory positions in real-time across the network and external applications. - Management of virtual splits of inventory across multiple channels while maintaining a single pool in the logistics center. - Use of a single integrated order across all channels. - Management of ordered and in-transit inventory by channel or usage type.

Manage orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Functions and Features Orchestration - Reduces complexity and cost through a single architecture - MACD (Move, Add, Change, Delete) for orders in transit - Specific milestone tracking to proactively identify and resolve issues - Audits all changes in the order lifecycle process - Supports multiple brands, countries, and currencies Fulfillment - Supports BOPIS (Buy Online, Pick Up In Store), BORIS (Buy Online, Return In Store), shipping to stores, and shipping from stores - Supports a variety of fulfillment options for a single order, including home shipping, in-store pickup, shipping from stores, and same-day delivery - Accommodates various return methods and automatic refunds Interoperability - Leverages existing assets (legacy systems) - Implements features such as customer history search, holds, and cross-channel returns/exchanges through a wide range of REST services - Pre-integrates tax calculations using third-party tax applications - Pre-integrates payment processes using third-party gateways

Not the wonderful experience you think, but the experience that the customer desires.

For more details, please download the PDF or feel free to contact us.