Revisiting the idea that 'new employees should answer the phone.' Creating a workplace free from TEL harassment.
Relieve young employees' phone stress through a system. An option to outsource initial inquiries.
There is an increasing concern that the custom of "young employees being responsible for answering the phone" is causing significant stress for new hires. Answering calls without knowing who they are for, understanding the message, and relaying it—this can be a heavy burden for those with little experience. 'fondesk' is a telephone answering service that handles the initial call reception for companies and offices. Our operators identify themselves as your company and gather the caller's name, callback number, and purpose of the call, then notify you via chat or email. By outsourcing the initial call reception, employees can simply return calls that are relevant to them after reviewing the information received. With over 6,200 paid implementations and a 99% retention rate, more companies are adopting this service in line with changes in work styles and workplace environments. We invite you to try it out with a 14-day free trial. [Concerns] ■ Young employees feel a strong burden from handling phone calls. ■ Call reception has implicitly become the responsibility of a specific group. ■ There is no time to allocate for training in phone handling. *For more details, please refer to the related links or feel free to contact us.
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