Accelerate access to information! The AI help desk guides you to the contact point.

AI instantly determines "where it is" and "who to ask."

last updated Jan 19, 2026

Utilizing Knowledge in AI Help Desks Evolving with Generative AI × RAG

Combine internal documents with generative AI for accurate answers.

last updated Jan 19, 2026

Total solution for "AI Help Desk"

Beyond AI chatbots! Comprehensive management of inquiry operations from human collaboration to ticket management.

last updated Jan 19, 2026

Dramatic changes after implementation: Automation of inquiries realized by AI help desk.

By using AI for the initial point of contact, we eliminate being passed around and waiting for responses.

last updated Jan 19, 2026

Digitalization of inquiry management by the AI help desk and real-time sharing.

Break through the limits of Excel management and visualize response status.

last updated Jan 19, 2026

Dramatically reduce the maintenance workload of FAQs with AI help desk.

Automatically create FAQs from existing response history. Tips for operations to prevent formalism.

last updated Jan 19, 2026

[Example] East Japan Telecom Co., Ltd.

AI Help Desk × Microsoft Teams! Instantly retrieve necessary information from a vast product manual.

last updated Jan 19, 2026

[Example] Altius Link Co., Ltd.

Complete abolition of phone reception at the AI Help Desk! By fully consolidating to Teams, we eliminate the frustration of not being able to connect.

last updated Jan 23, 2026

[Case Study] Hanwa Co., Ltd.

Support for the introduction of a new system at the AI help desk! Learning from 5,600 logs to effectively present FAQs to users.

last updated Jan 23, 2026

Three Steps to Implement an AI Help Desk: Starting Knowledge Accumulation with Human Support

It's okay not to have a perfect FAQ. A positive feedback loop starting from dialogue data.

last updated Jan 19, 2026