PKSHA AI Help Desk

Collaboration between AI and humans makes solutions possible. The best solution for in-house help desks.

last updated Dec 25, 2025

Knowledge management where humans and AI co-evolve, pioneered by PKSHA AI.

Maximize the organization's "knowledge" and update the employee experience.

last updated Jan 16, 2026

AI Help Desk: Trust and Track Record of PKSHA, Listed on the Tokyo Stock Exchange Prime Market

The implementation power of an overwhelming algorithm, proven by the introduction of over 2,600 companies.

last updated Jan 16, 2026

AI help desk that eliminates the fragmentation of information! Breaking down the silos of knowledge.

Eliminate the need to ask that person to understand; knowledge consolidation.

last updated Feb 09, 2026

An AI help desk that doesn't become obsolete! Updating knowledge while keeping costs down.

Reducing maintenance burden and creating a help desk that continues to be used.

last updated Jan 16, 2026

AI help desk that can be completed in Teams! Usability that can be mastered from day one.

No need for a new app! The usual Teams is now the gateway to "knowledge" within the company.

last updated Jan 16, 2026

Example: Bank - AI help desk automatically resolves 70% of inquiries.

Dramatic effects achieved through the integration of FAQ, document search, and live chat.

last updated Jan 16, 2026

Reasons why major companies choose PKSHA as their AI help desk.

Extensive implementation track record with enterprise companies representing the telecommunications, manufacturing, and financial industries.

last updated Jan 16, 2026

What is "hybrid support" in AI help desks that enhances resolution rates?

Fusing the speed of AI with the flexibility of humans! Three steps to reliably lead to solutions.

last updated Jan 16, 2026

Over 90% response accuracy! The heart of an AI help desk utilizing data.

Perfectly understand the nuances of language! A unique dictionary enables a stress-free dialogue experience.

last updated Jan 16, 2026

The manual is the answer as it is! AI Help Desk document search.

Significantly reduce the effort of creating FAQs! AI automatically generates answers from PDFs and PowerPoint presentations.

last updated Jan 16, 2026

Instantly synchronize knowledge with the AI help desk! Automatically reflect new information at all times.

Achieve knowledge management without double handling through automatic integration with a specific folder.

last updated Jan 16, 2026

Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.

Extracting knowledge from inquiry logs with AI! The more you use it, the smarter it becomes.

last updated Jan 16, 2026

Visible progress on Teams! AI Help Desk ticket management feature.

No need for back-and-forth on the management screen! Everything from assigning personnel to completion is done through Teams.

last updated Jan 16, 2026

Proactive "Notification Distribution" of the AI Help Desk

Detecting employee needs through log analysis! Delivering necessary information in advance.

last updated Jan 16, 2026

Annual cost reduction of 350 million yen! The astonishing cost-effectiveness of AI help desks.

Reduce inquiry response labor by 50%! Simulation to maximize return on investment (ROI).

last updated Jan 16, 2026

What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.

Don't end with 'I can't answer!' Design based on human collaboration and AI growth.

last updated Jan 16, 2026

What is the difference between Copilot, in-house developed RAG, and AI help desk?

Stable operation and measures against hallucinations! The peace of mind unique to packaged products.

last updated Jan 16, 2026

Introduction process for the AI Help Desk "Small Start"

You don't need to spend months preparing! Start with setting up the documentation first.

last updated Jan 16, 2026

Step-up strategy for a successful company-wide implementation of an AI help desk.

From the management department to the front department! A step-by-step expansion method to accelerate organizational DX.

last updated Jan 16, 2026

How will internal inquiry operations change with the AI help desk? An explanation of the entire implementation.

Break away from personalized responses and achieve an ideal work environment.

last updated Jan 19, 2026

How to Utilize AI Help Desk to Reduce Labor Hours in the Information Systems Department

Automate the handling of system uncertainties and issues, moving towards proactive IT.

last updated Jan 19, 2026

The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.

Consolidating complex inquiry channels from attendance management to employee benefits.

last updated Jan 19, 2026

Benefits of Introducing an AI Help Desk to Support the Busy Season in the Accounting Department

Automate expense reimbursement inquiries during the fiscal closing period to streamline payment operations.

last updated Jan 19, 2026

Reasons why the inquiry environment essential for business operations should be optimized with an AI help desk.

Delays in responses directly impact customers and the team negatively.

last updated Jan 19, 2026

Reduce enormous communication costs with an AI help desk.

Eliminate repeated answers to the same question and reduce knowledge re-examination to zero.

last updated Jan 19, 2026

The AI help desk solves the challenges of diversifying channels.

Prevent the proliferation of emails, phone calls, and chats, and manage data centrally.

last updated Jan 19, 2026

The Basics of AI Help Desk: How Automated Responses are Achieved

Continuously learn from past dialogue logs and FAQs to improve response accuracy.

last updated Jan 19, 2026

The AI help desk also supports employee training immediately after joining the company.

Promote self-resolution for newcomers with automated responses to "Frequently Asked Questions."

last updated Jan 19, 2026

Knowledge management realized through AI helpdesk.

Accumulate communication data and automatically generate FAQs.

last updated Jan 19, 2026