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Three Steps to Implement an AI Help Desk: Starting Knowledge Accumulation with Human Support
It's okay not to have a perfect FAQ. A positive feedback loop starting from dialogue data.
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[Case Study] Hanwa Co., Ltd.
Support for the introduction of a new system at the AI help desk! Learning from 5,600 logs to effectively present FAQs to users.
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[Example] Altius Link Co., Ltd.
Complete abolition of phone reception at the AI Help Desk! By fully consolidating to Teams, we eliminate the frustration of not being able to connect.
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[Example] East Japan Telecom Co., Ltd.
AI Help Desk × Microsoft Teams! Instantly retrieve necessary information from a vast product manual.
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Dramatically reduce the maintenance workload of FAQs with AI help desk.
Automatically create FAQs from existing response history. Tips for operations to prevent formalism.
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Digitalization of inquiry management by the AI help desk and real-time sharing.
Break through the limits of Excel management and visualize response status.
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Dramatic changes after implementation: Automation of inquiries realized by AI help desk.
By using AI for the initial point of contact, we eliminate being passed around and waiting for responses.
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Total solution for "AI Help Desk"
Beyond AI chatbots! Comprehensive management of inquiry operations from human collaboration to ticket management.
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Utilizing Knowledge in AI Help Desks Evolving with Generative AI × RAG
Combine internal documents with generative AI for accurate answers.
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Accelerate access to information! The AI help desk guides you to the contact point.
AI instantly determines "where it is" and "who to ask."
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Knowledge management realized through AI helpdesk.
Accumulate communication data and automatically generate FAQs.
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The AI help desk also supports employee training immediately after joining the company.
Promote self-resolution for newcomers with automated responses to "Frequently Asked Questions."
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The Basics of AI Help Desk: How Automated Responses are Achieved
Continuously learn from past dialogue logs and FAQs to improve response accuracy.
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The AI help desk solves the challenges of diversifying channels.
Prevent the proliferation of emails, phone calls, and chats, and manage data centrally.
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Reduce enormous communication costs with an AI help desk.
Eliminate repeated answers to the same question and reduce knowledge re-examination to zero.
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Reasons why the inquiry environment essential for business operations should be optimized with an AI help desk.
Delays in responses directly impact customers and the team negatively.
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Benefits of Introducing an AI Help Desk to Support the Busy Season in the Accounting Department
Automate expense reimbursement inquiries during the fiscal closing period to streamline payment operations.
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The AI help desk consolidates a wide range of questions from the Human Resources and General Affairs department.
Consolidating complex inquiry channels from attendance management to employee benefits.
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How to Utilize AI Help Desk to Reduce Labor Hours in the Information Systems Department
Automate the handling of system uncertainties and issues, moving towards proactive IT.
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How will internal inquiry operations change with the AI help desk? An explanation of the entire implementation.
Break away from personalized responses and achieve an ideal work environment.
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Step-up strategy for a successful company-wide implementation of an AI help desk.
From the management department to the front department! A step-by-step expansion method to accelerate organizational DX.
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Introduction process for the AI Help Desk "Small Start"
You don't need to spend months preparing! Start with setting up the documentation first.
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What is the difference between Copilot, in-house developed RAG, and AI help desk?
Stable operation and measures against hallucinations! The peace of mind unique to packaged products.
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What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.
Don't end with 'I can't answer!' Design based on human collaboration and AI growth.
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Annual cost reduction of 350 million yen! The astonishing cost-effectiveness of AI help desks.
Reduce inquiry response labor by 50%! Simulation to maximize return on investment (ROI).
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Proactive "Notification Distribution" of the AI Help Desk
Detecting employee needs through log analysis! Delivering necessary information in advance.
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Visible progress on Teams! AI Help Desk ticket management feature.
No need for back-and-forth on the management screen! Everything from assigning personnel to completion is done through Teams.
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Human support becomes knowledge! Automatic generation and suggestion of FAQs by AI help desk.
Extracting knowledge from inquiry logs with AI! The more you use it, the smarter it becomes.
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Instantly synchronize knowledge with the AI help desk! Automatically reflect new information at all times.
Achieve knowledge management without double handling through automatic integration with a specific folder.
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The manual is the answer as it is! AI Help Desk document search.
Significantly reduce the effort of creating FAQs! AI automatically generates answers from PDFs and PowerPoint presentations.
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